The importance of building text-to-SQL parsers which can be applied to new databases has long been acknowledged, and a critical step to achieve this goal is schema linking, i.e., properly recognizing mentions of unseen columns or tables when generating SQLs. In this work, we propose a novel framework to elicit relational structures from large-scale pre-trained language models (PLMs) via a probing procedure based on Poincaré distance metric, and use the induced relations to augment current graph-based parsers for better schema linking. Compared with commonly-used rule-based methods for schema linking, we found that probing relations can robustly capture semantic correspondences, even when surface forms of mentions and entities differ. Moreover, our probing procedure is entirely unsupervised and requires no additional parameters. Extensive experiments show that our framework sets new state-of-the-art performance on three benchmarks. We empirically verify that our probing procedure can indeed find desired relational structures through qualitative analysis.

Proton: Probing Schema Linking Information from Pre-trained Language Models for Text-to-SQL Parsing

Multimodal sentiment analysis (MSA) and emotion recognition in conversation (ERC) are key research topics for computers to understand human behaviors. From a psychological perspective, emotions are the expression of affect or feelings during a short period, while sentiments are formed and held for a longer period. However, most existing works study sentiment and emotion separately and do not fully exploit the complementary knowledge behind the two. In this paper, we propose a multimodal sentiment knowledge-sharing framework (UniMSE) that unifies MSA and ERC tasks from features, labels, and models. We perform modality fusion at the syntactic and semantic levels and introduce contrastive learning between modalities and samples to better capture the difference and consistency between sentiments and emotions. Experiments on four public benchmark datasets, MOSI, MOSEI, MELD, and IEMOCAP, demonstrate the effectiveness of the proposed method and achieve consistent improvements compared with state-of-the-art methods.

UniMSE: Towards Unified Multimodal Sentiment Analysis and Emotion Recognition

The remarkable success of transformers in the field of natural language processing has sparked the interest of the speech-processing community, leading to an exploration of their potential for modeling long-range dependencies within speech sequences. Recently, transformers have gained prominence across various speech-related domains, including automatic speech recognition, speech synthesis, speech translation, speech para-linguistics, speech enhancement, spoken dialogue systems, and numerous multimodal applications. In this paper, we present a comprehensive survey that aims to bridge research studies from diverse subfields within speech technology. By consolidating findings from across the speech technology landscape, we provide a valuable resource for researchers interested in harnessing the power of transformers to advance the field. We identify the challenges encountered by transformers in speech processing while also offering insights into potential solutions to address these issues.

Transformers in Speech Processing: A Survey

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

Unsupervised Dialogue Topic Segmentation with Topic-aware Utterance Representation

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest approaches study emotion causes in empathetic dialogue. These approaches focus on understanding and duplicating emotion causes in the context to show empathy for the speaker. However, instead of only repeating the contextual causes, the real empathic response often demonstrate a logical and emotion-centered transition from the causes in the context to those in the responses. In this work, we propose an emotion cause transition graph to explicitly model the natural transition of emotion causes between two adjacent turns in empathetic dialogue. With this graph, the concept words of the emotion causes in the next turn can be predicted and used by a specifically designed concept-aware decoder to generate the empathic response. Automatic and human experimental results on the benchmark dataset demonstrate that our method produces more empathetic, coherent, informative, and specific responses than existing models.

Empathetic Response Generation via Emotion Cause Transition Graph

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.

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Duplex Conversation: Towards Human-like Interaction in Spoken Dialogue Systems

Out-of-Domain (OOD) intent detection is important for practical dialog systems. To alleviate the issue of lacking OOD training samples, some works propose synthesizing pseudo OOD samples and directly assigning one-hot OOD labels to these pseudo samples. However, these one-hot labels introduce noises to the training process because some “hard” pseudo OOD samples may coincide with In-Domain (IND) intents. In this paper, we propose an adaptive soft pseudo labeling (ASoul) method that can estimate soft labels for pseudo OOD samples when training OOD detectors. Semantic connections between pseudo OOD samples and IND intents are captured using an embedding graph. A co-training framework is further introduced to produce resulting soft labels following the smoothness assumption, i.e., close samples are likely to have similar labels. Extensive experiments on three benchmark datasets show that ASoul consistently improves the OOD detection performance and outperforms various competitive baselines.

Estimating Soft Labels for Out-of-Domain Intent Detection

Out-of-distribution (OOD) detection is essential for the reliable and safe deployment of machine learning systems in the real world. Great progress has been made over the past years. This paper presents the first review of recent advances in OOD detection with a particular focus on natural language processing approaches. First, we provide a formal definition of OOD detection and discuss several related fields. We then categorize recent algorithms into three classes according to the data they used: (1) OOD data available, (2) OOD data unavailable + in-distribution (ID) label available, and (3) OOD data unavailable + ID label unavailable. Third, we introduce datasets, applications, and metrics. Finally, we summarize existing work and present potential future research topics.

Feiling Huang

Papers

Duplex Conversation: Towards Human-like Interaction in Spoken Dialogue Systems

Estimating Soft Labels for Out-of-Domain Intent Detection

A Survey on Out-of-Distribution Detection in NLP