Praise for the Third Edition: "This is one of the best books available. Its excellent organizational structure allows quick reference to specific models and its clear presentation . . . solidifies the understanding of the concepts being presented."IIE Transactions on Operations EngineeringThoroughly revised and expanded to reflect the latest developments in the field, Fundamentals of Queueing Theory, Fourth Edition continues to present the basic statistical principles that are necessary to analyze the probabilistic nature of queues. Rather than presenting a narrow focus on the subject, this update illustrates the wide-reaching, fundamental concepts in queueing theory and its applications to diverse areas such as computer science, engineering, business, and operations research.This update takes a numerical approach to understanding and making probable estimations relating to queues, with a comprehensive outline of simple and more advanced queueing models. Newly featured topics of the Fourth Edition include:Retrial queuesApproximations for queueing networksNumerical inversion of transformsDetermining the appropriate number of servers to balance quality and cost of serviceEach chapter provides a self-contained presentation of key concepts and formulae, allowing readers to work with each section independently, while a summary table at the end of the book outlines the types of queues that have been discussed and their results. In addition, two new appendices have been added, discussing transforms and generating functions as well as the fundamentals of differential and difference equations. New examples are now included along with problems that incorporate QtsPlus software, which is freely available via the book's related Web site.With its accessible style and wealth of real-world examples, Fundamentals of Queueing Theory, Fourth Edition is an ideal book for courses on queueing theory at the upper-undergraduate and graduate levels. It is also a valuable resource for researchers and practitioners who analyze congestion in the fields of telecommunications, transportation, aviation, and management science.

Fundamentals of Queueing Theory

European Resuscitation Council Guidelines for Resuscitation.

Organizational learning II: Theory, method and practice

Начала политической экономии и податного обложения = The principles of political economy and taxation

Kaizen: The key to Japan‚s competitive success

Purpose – The purpose of this paper is to give an up‐to‐date and structured insight into the most recent literature on humanitarian logistics, and suggest trends for future research based on the gaps identified through structured content analysis.Design/methodology/approach – The authors use a quantitative and qualitative content analysis process to analyse the characteristics of the existing literature, identifying the most studied topics in six structural dimensions, and presenting gaps and recommendations for further research.Findings – It was found that existing humanitarian logistics research shows too little interest in continuous humanitarian aid operations, in slow onset disasters and man‐made catastrophes. While several papers address different phases of disasters, very few focus particularly on the reconstruction following a disaster. Empirical research is underrepresented in the existing literature as well.Research limitations/implications – While five of the authors’ structural dimensions are ...

A meta‐analysis of humanitarian logistics research

Humanitarian assistance operates under conditions characterized by the collapse of health facilities, the disruption of health systems and the breakdown of already on-going treatments in case of emergency. In addition to these circumstances, aid agencies in developing countries are often confronted with poor or non-existent infrastructure that is further disrupted in case of disasters, i.e., destroyed roads and debris-covered areas which hinder medical teams in reaching remote locations. As the supply via trucks and helicopters is not applicable in this situation, alternative means of transport have to be considered. Unmanned aerial vehicles (UAVs) are receiving increased attention by humanitarian organizations as they can help overcoming last-mile distribution problems, i.e., inaccessibility to cut-off regions. This paper considers drone applications in last-mile distribution in humanitarian logistics and presents an optimization model for the delivery of multiple packages of light-weight relief items (e.g. vaccine, water purification tablets, etc.) via drones to a certain number of remote locations within a disaster prone area. The objective of the model is to minimize the total travelling distance (or time/cost) of the drone under payload and energy constraints while recharging stations are installed to allow the extension of the operating distance of the drone. The implementation of different priority policies is discussed. The model is solved as a mixed integer linear program and illustrated numerically with different scenarios.

A drone fleet model for last-mile distribution in disaster relief operations

Investing in disaster management capabilities versus pre-positioning inventory: A new approach to disaster preparedness

Customized supply chain design: Problems and alternatives for a production company in the food industry. A simulation based analysis

Is There a Right Research Design for Your Supply Chain Study?.- Substantive Justification for Theory Building.- A Balanced Approach to Research in Supply Chain Management.- A Critical Discussion on the Theoretical and Methodological Advancements in Supply Chain Integration Research.- Measuring Supply Chain Integration - Using the Q-Sort Technique.- Supply Chain Management and the Challenge of Organizational Complexity - Methodological Considerations.- The Configurational Approach in Supply Chain Management.- Conducting a Literature Review - The Example of Sustainability in Supply Chains.- Research Methodologies in Supply Chain Management - What Do We Know?.- Surveys in Supply Chain Management.- The Role and Importance of Survey Research in the Field of Supply Chain Management.- Web-based Surveys in Logistics Research: An Empirical Application.- SCM Research Methodologies: Employing Structural Equation Modeling.- Structural Equation Modeling as a Basis for Theory Development within Logistics and Supply Chain Management Research.- Customers' Perceptions of Service Quality by TPL Service Providers in the United Kingdom - A Confirmatory Factor Analysis.- Third Party Logistics in Thailand - From the Users' Perspective.- A Market-Oriented View of SCM - Researching Criteria and Instruments in the Public Procurement Process.- Case Study Research in Supply Chains.- Case Study Research in Supply Chains - An Outline and Three Examples.- A Proposal for Case Study Methodology in Supply Chain Integration Research.- Using Case Study Methods in Researching Supply Chains.- Multilevel Issues in Supply Chain Management.- Cost Management along the Supply Chain - Methodological Implications.- Case Studies and Surveys in Supply Chain Management Research - Two Complementary Methodologies.- Towards Triangulation - Blending Techniques in Supply Chain Management Context.- Action Research in Supply Chains.- Action Research in Supply Chain Management - An Introduction.- The Application of Action Learning and Action Research in Collaborative Improvement within the Extended Manufacturing Enterprise.- Integrating Environmental and Social Standards into Supply Management - An Action Research Project.- Supply Chain Diagnostics to Confront Theory and Practice - Re-Questioning the Core of Supply Chain Management.- A Logistics and Supply Chain Approach to Seaport Efficiency - An Inquiry Based on Action Research Methodology.- Modelling Supply Chains.- Supply Chain Management Research Methodology Using Quantitative Models Based on Empirical Data.- Of Stocks, Flows, Agents and Rules - "Strategic" Simulations in Supply Chain Research.- Analysis of Supply Chain Dynamics through Object Oriented Simulation.- The Potential of Cooperative Game Theory for Supply Chain Management.- Modeling the Effect of Product Architecture Modularity in Supply Chains.- Heuristics in the Multi-Location Inventory System with Transshipments.- Contract Typology as a Research Method in Supply Chain Management.- Load Dependent Lead Times - From Empirical Evidence to Mathematical Modeling.- Recovery Network Design for End-of-Life Vehicles.- Modeling and Integrated Assessment of Mass and Energy Flows within Supply Chains.- Socrates Thematic Network to Enhance European Teaching and Research of Operations as Well as Supply Chain Management.

Gerald Reiner

Papers

A meta‐analysis of humanitarian logistics research

A drone fleet model for last-mile distribution in disaster relief operations

Investing in disaster management capabilities versus pre-positioning inventory: A new approach to disaster preparedness

Customized supply chain design: Problems and alternatives for a production company in the food industry. A simulation based analysis

Research methodologies in supply chain management