Social Psychology of Organizations

List of Acronyms and Abbreviations List of Figures, Tables and Boxes Preface About the Contributors Part 1: Introduction 1. The Ecological Challenge in Organization Theory and Organizational Behaviour Ralph Meirna and Richard Welford Part 2: Framing the Organizational Dimensions of the Natural Environment 2. Defining the Problem: Diagnostic 'Tools' to Explore the Evolution of Unsustainable Practices in Organizations Tony Ernerson and Richard Welford 3. The Challenge of Ecological Logic: Explaining Distinctive Organizational Phenomena in Corporate Environmental Management Ralph Meima 4. Power, Organizational Culture and Ecological Abuse Tony Ernerson and Richard Welford Part 3: Developing Strategies for Managerial Action 5. Developing an Environmental Culture Through Organizational Change and Learning Minna Halrne 6. Reassessing Culture and Strategy: Environmental Improvement, Structure, Leadership and Control John Dodge 7. Culture Change, Pluralism and Participation David Jones and Richard Welford 8. Human Resource Management, Strategic Organizational Capabilities and Sustainable Development Tony Ernerson, Rdph Meimu, Romney Tansley and Richard Welford References Index

Culture and organizations

El presente trabajo de investigacion de tipo aplicado toma los conceptos de los estilos de liderazgo transformacional y transaccional, y el desempeno laboral, con el objetivo de establecer las relaciones de influencia de ambos estilos de liderazgo con el desempeno laboral. Para alcanzarlo, se recolecto la informacion acerca de los estilos de liderazgo de 7 gerentes de Mabe, empresa multinacional dedicada a la fabricacion de electrodomesticos de linea blanca, para lo cual se utilizo el MLQ (Cuestionario de Liderazgo Multifactorial); y se obtuvo tambien por medio de una evaluacion global de desempeno, la informacion acerca del nivel de cumplimiento de los objetivos de los 40 colaboradores que hacen parte de la linea directa de los gerentes evaluados. 
 
Esta informacion se proceso y se estudio realizando analisis estadisticos descriptivos, dentro de los cuales se examino el comportamiento de los componentes del liderazgo transformacional y del liderazgo transaccional en los gerentes evaluados, y la calificacion de desempeno de los colaboradores que le reportan directamente a estos gerentes para entender el nivel de cumplimiento de los objetivos; y posteriormente se efectuaron analisis relacionales de tipo bivariado para identificar, tanto la relacion entre los componentes de los estilos de liderazgo transformacional y transaccional mostrados en los gerentes con el desempeno laboral de los colaboradores, como la relacion entre los estilos de liderazgo transformacional y transaccional con el desempeno laboral. 
 
Dentro de los principales resultados se obtuvo que los dos estilos de liderazgo estan presentes en los gerentes de la muestra y ambos producen el cumplimiento satisfactorio del desempeno, sin embargo, se observa lo que indica la teoria referente a la relacion de los estilos de liderazgo transformacional y transaccional con el desempeno laboral, evidenciando que el liderazgo transformacional es percibido en mayor proporcion por aquellos colaboradores que exceden en su desempeno de manera parcial o total siendo la motivacion inspiracional y la estimulacion intelectual los componentes que mas influyen; mientras que el estilo de liderazgo transaccional se presenta con mayor frecuencia influenciando a aquellos colaboradores que cumplen en su desempeno de acuerdo a lo esperado, siendo la recompensa contingente el componente que mas influye en la relacion.

Los estilos de liderazgo transformacional y transaccional, y su impacto en el desempeño laboral

Put down your phone and listen to me: How boss phubbing undermines the psychological conditions necessary for employee engagement

Boss phubbing, trust, job satisfaction and employee performance

As multinational organizations increase operations in emerging economies, firms need to understand how cultural values prevailing in a host country can influence leadership practices developed and practiced in Western economies. This study explores the relationships among leadership styles and salespeople's attitudes and behaviours with data from salespeople in India with power distance measured at the individual level. Results suggest that for employees' instrumental leadership is more effective in promoting employee effort and increasing job performance. In addition, the relationship between satisfaction with supervisor and turnover intentions is weaker or insignificant, while the relationship between satisfaction with supervisor and effort is stronger for employees in higher power distance organizations. The study highlights cultural sensitivities that need to be considered in formulating an effective leadership style in emerging market contexts.

Leadership style, salesperson's work effort and job performance: the influence of power distance

The telecom sector in India largely comprises of wireless connections for phones. As of today, there are approximately 21 network providers in the country with about 7 per each circle, each offering competitive pricing to the consumers. The main objective of the study is to provide an accurate role for the company executive in developing channel relations. Further to this, the study explores the strategies which can sustain a good working relationship between the company and its channel members in the mobile telecom sector. The constructs identified for developing sustainable relationships were Setting distribution objectives, Channel design, Logistics, Image Building, Inventory management, Channel management, Payment & credit, Promotional assistance, Setting targets, Coverage frequency , Motivating channel members to perform. The sample selected contained distributors from the Mobile telecom sector and company executives/channel managers of leading telecom companies. Factor analysis and Friedman’s test was applied. The findings revealed a correlation in attitude between distributors and the executives. Motivating distributors was rated as the most important strategy by the company. The distributors felt that all channel partners needed to have positive attitude towards the channel while company executives felt that aggression made channel members perform effectively. Such findings will be of use to mobile telecom companies who are new entrants to the Indian market and to existing companies who plan to expand their coverage.

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Strategies for Sustainable Channel Relations in Mobile Telecom Sector

The Economics of Value, Growth and Relationship in a Green Prospective

This paper presents a thorough review of research in the areas of capacity management strategies (CMS), based on product-based and services-based supply chains, as applicable to services industry. Research efforts highlight CMS as a neglected discipline in supply chains (SCs), especially with emerging shift from goods to services supply chains (SSCs). 133 papers were analysed in detail for review after four levels of filtering of 6,328 records of citations and reading of 664 papers. The review context includes both goods and services, cross-geographies, across all elements of exchanges (assets, information, knowledge and relationships), across supply chain structures and covers research carried out involving various methodologies. The findings indicate research gaps in developing economies, for evolving network-based supply chain structures, and need to integrate research from disciplines of services marketing, manufacturing supply chains, industrial engineering, and operations management to provide methodical approaches to capacity management in SSCs. A value delivery framework is arrived at for use of CMS to address supply chain risks (SCRs) and to improve company performance.

Capacity management strategies in supply chains - a critical review and directions for future

Technology advancements in digitization have revolutionized the business model from a mere market place to market space. E-commerce has grown by leaps and bounds. With its ubiquitous reach, the architecture of electronic commerce provides a dynamic and collaborative platform to business and consumers. This has resulted in increased competition and lower prices. Consumers get to choose from a whole range of goods and services across the world, from anywhere and at any time. Businesses are constantly innovating new technologies in order to adapt to new and evolving challenges in the area of e-commerce. One of the main drivers underlying e-commerce growth is the rise in number of individuals using information and communication technology (ICT) as a platform to trade. The Organization for Economic Co-operation and Development (OECD), in its Guidelines for Consumer Protection in the Context of Electronic Commerce adopted in 1999, rightly identified e-commerce as being ‘inherently international in nature’. This paper attempts to examine the authenticity and adequacy of information provided by websites with regard to information pertaining to locational details, pricing, return and refund policies, delivery details, and so on. The paper also attempts to examine the existing legal framework in the Indian context with respect to information provided by online portals to their customers. Inference is also drawn from some of the international best practices of upholding consumer trust and confidence in online shopping.

Githa S. Heggde

Papers

Leadership style, salesperson's work effort and job performance: the influence of power distance

Strategies for Sustainable Channel Relations in Mobile Telecom Sector

The Economics of Value, Growth and Relationship in a Green Prospective

Capacity management strategies in supply chains - a critical review and directions for future

A Critical Analysis of Consumer Protection in Social Media Selling with Reference to Information Disclosures