https://link.springer.com/content/pdf/10.2307%2F3343168.pdf

Development as Freedom

In the past few years several major reports highlighted the gap between our knowledge of effective treatments and services currently being received by consumers. These reports agree that we know much about interventions that are effective but make little use of them to help achieve important behavioral health outcomes for children families and adults nationally. This theme is repeated in reports by the Surgeon General (United States Department of Health and Human Services 1999; 2001) the National Institute of Mental Health [NIMH] National Advisory Mental Health Council Workgroup on Child and Adolescent Mental Health Intervention Development and Deployment (2001) Bernfeld Farrington & Leschied (2001) Institute of Medicine (2001) and the Presidents New Freedom Commission on Mental Health (2003). The authors call for applied research to better understand service delivery processes and contextual factors to improve the efficiency and effectiveness of program implementation at local state and national levels. Our understanding of how to develop and evaluate evidence-based intervention programs has been furthered by on-going efforts to research and refine programs and practices to define "evidence bases" and to designate and catalogue "evidence-based programs or practices". However the factors involved in successful implementation of these programs are not as well understood. Current views of implementation are based on the scholarly foundations prepared by Pressman & Wildavskys (1973) study of policy implementation Havelock & Havelocks (1973) classic curriculum for training change agents and Rogers (1983; 1995) series of analyses of factors influencing decisions to choose a given innovation. These foundations were tested and further informed by the experience base generated by pioneering attempts to implement Fairweather Lodges and National Follow-Through education models among others. Petersilia (1990) concluded that "The ideas embodied in innovative social programs are not self-executing." Instead what is needed is an "implementation perspective on innovation--an approach that views postadoption events as crucial and focuses on the actions of those who convert it into practice as the key to success or failure". (excerpt)

Implementation research: a synthesis of the literature.

Praise for the Third Edition: "This is one of the best books available. Its excellent organizational structure allows quick reference to specific models and its clear presentation . . . solidifies the understanding of the concepts being presented."IIE Transactions on Operations EngineeringThoroughly revised and expanded to reflect the latest developments in the field, Fundamentals of Queueing Theory, Fourth Edition continues to present the basic statistical principles that are necessary to analyze the probabilistic nature of queues. Rather than presenting a narrow focus on the subject, this update illustrates the wide-reaching, fundamental concepts in queueing theory and its applications to diverse areas such as computer science, engineering, business, and operations research.This update takes a numerical approach to understanding and making probable estimations relating to queues, with a comprehensive outline of simple and more advanced queueing models. Newly featured topics of the Fourth Edition include:Retrial queuesApproximations for queueing networksNumerical inversion of transformsDetermining the appropriate number of servers to balance quality and cost of serviceEach chapter provides a self-contained presentation of key concepts and formulae, allowing readers to work with each section independently, while a summary table at the end of the book outlines the types of queues that have been discussed and their results. In addition, two new appendices have been added, discussing transforms and generating functions as well as the fundamentals of differential and difference equations. New examples are now included along with problems that incorporate QtsPlus software, which is freely available via the book's related Web site.With its accessible style and wealth of real-world examples, Fundamentals of Queueing Theory, Fourth Edition is an ideal book for courses on queueing theory at the upper-undergraduate and graduate levels. It is also a valuable resource for researchers and practitioners who analyze congestion in the fields of telecommunications, transportation, aviation, and management science.

Fundamentals of Queueing Theory

The authors examine the implications of electronic shopping for consumers, retailers, and manufacturers. They assume that near-term technological developments will offer consumers unparalleled opportunities to locate and compare product offerings. They examine these advantages as a function of typical consumer goals and the types of products and services being sought and offer conclusions regarding consumer incentives and disincentives to purchase through interactive home shopping vis-à-vis traditional retail formats. The authors discuss implications for industry structure as they pertain to competition among retailers, competition among manufacturers, and retailer-manufacturer relationships.

Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in

Information privacy refers to the desire of individuals to control or have some influence over data about themselves. Advances in information technology have raised concerns about information privacy and its impacts, and have motivated Information Systems researchers to explore information privacy issues, including technical solutions to address these concerns. In this paper, we inform researchers about the current state of information privacy research in IS through a critical analysis of the IS literature that considers information privacy as a key construct. The review of the literature reveals that information privacy is a multilevel concept, but rarely studied as such. We also find that information privacy research has been heavily reliant on studentbased and USA-centric samples, which results in findings of limited generalizability. Information privacy research focuses on explaining and predicting theoretical contributions, with few studies in journal articles focusing on design and action contributions. We recommend that future research should consider different levels of analysis as well as multilevel effects of information privacy. We illustrate this with a multilevel framework for information privacy concerns. We call for research on information privacy to use a broader diversity of sampling populations, and for more design and action information privacy research to be published in journal articles that can result in IT artifacts for protection or control of information privacy.

http://ftp.misq.org/skin/frontend/default/misq/pdf/appendices/2011/BelangerCrosslerAppendices.pdf

Privacy in the digital age: a review of information privacy research in information systems

Purpose – This study seeks to investigate, through the development of an operationalized service quality construct in the context of a service factory, whether the typology to which a service belongs may explain the nature of the service quality (SQ) construct and its relationship to customer satisfaction (SAT) and behavioral intentions (BI).Design/methodology/approach – An exploratory factor analysis used a sample from undergraduate student respondents. Then, a more representative sample of hotel guests was used, in a second‐order confirmatory factor analysis.Findings – The dominant dimensions of SQ construct in the service factory were found to be: Tangibles, Recovery, Responsiveness, and Knowledge. Further results indicate that, although the direct effect of SQ on BI is significant, the indirect effect (with SAT playing a mediating role) is a stronger driver for BI in the context of the service factory.Research limitations/implications – A notable limitation is that the present study focuses only on th...

Service quality, customer satisfaction, and behavioral intentions in the service factory

An assessment of customers' e-service quality perception, satisfaction and intention

The public lack of confidence in online information technology (IT) is not merely about security of value, but also about trust in the information society. Privacy and security concerns are the number one reason Web users are not purchasing over the Web. Proposes to investigate the privacy and security concerns of IT users in order to establish a consensus among them. Uses data from 158 participants to come to a conclusion that the following major concerns (in the descending of importance) exist: privacy, security and threats, impersonation and forged identity, children protection, e‐mail safety, and censorship. The results also show that privacy and security concerns are the main impediment to shopping on the Internet. The implication is that the successful organizations will be those who expend their resources and efforts to ensure that IT users’ concerns are adequately addressed.

Privacy and security concerns as major barriers for e‐commerce: a survey study

Using SERVQUAL to assess the quality of e-learning experience

This study uses the modified Gompertz model and sparse data to analyze the growth rates of different types of computer and Internet-related crimes. The Gompertz model is an appropriate diffusion model because it is capable of modeling two opposite behaviors: (1) acts of attacks and imitation of attacks and (2) deterrence acts to prevent such attacks. In addition, this model can handle sparse data adequately. The model was used to analyze various types of attacks. The results indicated that growth patterns of computer and Internet crimes differ in growth patterns and that a relationship exists between occurrences of such security breaches and uses of certain security technologies. Thus, for example, financial fraud and denial of service are growing at a faster pace. The study also found, for example, that an increase in virus-related incidents does not necessarily increase anti-virus software use.

/pdf/an-analysis-of-the-growth-of-computer-and-internet-security-wlt6fc24ga.pdf

Godwin J. Udo

Papers

Service quality, customer satisfaction, and behavioral intentions in the service factory

An assessment of customers' e-service quality perception, satisfaction and intention

Privacy and security concerns as major barriers for e‐commerce: a survey study

Using SERVQUAL to assess the quality of e-learning experience

An analysis of the growth of computer and internet security breaches