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Graeme McLean

Researcher at University of Strathclyde

Publications -  35
Citations -  1654

Graeme McLean is an academic researcher from University of Strathclyde. The author has contributed to research in topics: Brand engagement & Social media. The author has an hindex of 13, co-authored 35 publications receiving 735 citations. Previous affiliations of Graeme McLean include University of the West of Scotland.

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Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants

TL;DR: The findings illustrate that individuals are motivated by the utilitarian benefits, symbolic benefits and social benefits provided by voice assistants, and the results found that hedonic benefits only motivate the use of in-home voice assistants in smaller households.
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Shopping in the digital world: Examining customer engagement through augmented reality mobile applications

TL;DR: The research introduces a new set of augmented reality attributes, namely, AR novelty, AR interactivity and AR vividness and establishes their influence on technology acceptance attributes of perceived ease of use, usefulness, enjoyment and subjective norms.
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Developing a mobile application customer experience model (MACE) - implications for retailers

TL;DR: In this paper, the authors examined the customer experience in relation to retailers' m-commerce mobile applications, and found that the importance of utilitarian factors in driving an effective customer experience.
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Examining online social brand engagement: a social presence theory perspective

TL;DR: In this article, the influence of social presence on social brand engagement (SBE) and the moderating effects of firm-generated content and consumer commitment was investigated. But, the authors did not consider the effect of social media presence on the consumers' level of commitment in engaging with the brand.
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Examining consumer attitudes towards retailers’ m-commerce mobile applications – An initial adoption vs. continuous use perspective

TL;DR: In this paper, a longitudinal perspective was obtained from 474 consumers over a period of 12 months to examine the variables influencing consumer attitudes and behaviours during the initial adoption phase (1 month) of a retailer's m-commerce app compared to the usage phase (12 months).