Airton Zancanaro Doutorando do Programa de Pos-Graduacao em Engenharia e Gestao do Conhecimento (EGC) na Universidade Federal de Santa Catarina (UFSC). Bolsista CAPES Julio Graeff Erpen Doutorando do Programa de Pos-Graduacao em Engenharia e Gestao do Conhecimento (EGC) na Universidade Federal de Santa Catarina (UFSC) Jane Lucia S. Santos Doutoranda do Programa de Pos-Graduacao em Engenharia e Gestao do Conhecimento (EGC) na Universidade Federal de Santa Catarina (UFSC) Bolsista CAPES Andrea Valeria Steil Professora do Programa de Pos-Graduacao em Engenharia e Gestao doConhecimento na Universidade Federal de Santa Catarina – EGC / UFSC e do Departamento de Psicologia / UFSC Jose Leomar Todesco Professor do Programa de Pos-Graduacao em Engenharia e Gestao do Conhecimento na Universidade Federal de Santa Catarina – EGC / UFSC

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Mapeamento da produção científica sobre memória organizacional e ontologias

It is aimed to analyze how the processes of knowledge management associated to the archival practices can contribute with the formation and preservation of the organizational memory in the Service of Support to the Micro and Small Companies of Paraíba (SEBRAE/PB). Methodologically, it is an exploratory, descriptive and correlation study with qualitative approach. It is a documentary and field research, configured as a case study in the archive of the researched organization. It is adopted as technique and collection instrument the intensive direct observation with notes in a formalized field journal, as well as semi structured interview for validation, using content analysis as the technique of analysis and interpretation of data by means of a system of categories, subcategories, and indicators reasoned on national and international authors. The processes of knowledge management associated to the archival practices were identified from the following categories: selection, organization, storage and knowledge update. It is ratified that the SEBRAE/PB is an organization based on knowledge, considering its administrative structure, its documents of strategic level, as well as the actions of knowledge management identified in the analysis categories. In the organization, knowledge management is under the responsibility of the Unit of Marketing, Communication and Knowledge Management, and it is also responsible by the information inherent to the archive sector. It is noted that, although it does not occur in a continuous and integrated way, there are effective actions of processes of knowledge management together with the archival practices in the SEBRAE/PB. However, the organization needs to create guidelines or policies more consistent to the improvement of these processes, continuing the activities that collaborate to keep the organizational memory updated in the labor environment of their collaborators and clients. It is evidenced the dimensions of organizational memory in the context of the processes of knowledge management associated to the archival practices based on the obtained results in the research field and in the inferences. It is concluded that the processes of knowledge management, when associated to archival practices, contribute with the formation and preservation of the organizational memory, by means of strategies of sharing and creating of knowledge and of practices developed in the archival environment.

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Memória organizacional no contexto dos processos de gestão do conhecimento associados às práticas arquivísticas

This paper presents a broad overview of Knowledge Engineering (KE) This is a research area that aims to develop methodologies, techniques and tools to support the construction of knowledge-based systems, supporting management and dissemination of knowledge The objective of this paper is to bring together, in a single document, important definitions and concepts of KE, presenting its history, main methodologies, tools and techniques found in the literature Knowledge systems are increasingly needed, due to the constant growth of data and information The integration and interoperability between these systems are challenges in this area, where KE can contribute through its available mechanisms

Knowledge Engineering: Survey of Methodologies, Techniques and Tools

The Organizational Memory and Information Systems, objects in this article are topics widely studied. However, studies relating the two themes offer ample opportunities (Perez & Ramos, 2013). In this theoretical essay, we sought to identify and discuss the difficulties of implementing information systems to support the functions of Organizational Memory. It was identified that the difficulties are related mainly to the volatility and obsolescence of organizational knowledge. To support the functions of Organizational Memory is necessary to identify what are the characteristics and limitations that systems present, in order to: prevent the evasion of specialized knowledge; promote the incorporation of new knowledge; leverage innovation without it being hostage to past experiences; support operational efficiency, promoting continuous improvement based on the accumulated prior knowledge; and, avoid the volatility and obsolescence of organizational knowledge, that occur in the frequency with which knowledge changes.

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Challenges in the implementation of information systems to support the functions of organizational memory

No decorrer de 24 anos do desenvolvimento da gestao do conhecimento a tecnologia da informacao fora tratada como um dos seus pilares. Diversas mencoes relacionadas a ferramentas tecnologicas sao identificadas na literatura, no entanto a visualizacao destas e difusa em detrimento aos avancos tecnologicos e tratativas relacionadas a manipulacao do conhecimento. Neste âmbito, este estudo tem por objetivo propor uma visao dos conceitos tecnologicos que apoiam a gestao do conhecimento, organizados em niveis, de forma a permitir a navegacao cognitiva sobre tais elementos. Metodologicamente, este estudo imprime abordagem qualitativa nas analises e se classifica pela natureza exploratoria descritiva, por prover organizacao dos elementos explorando e descrevendo as relacoes identificadas. Por resultado tem-se, a luz da literatura cientifica, a organizacao de 28 conceitos de ferramentas tecnologicas agrupados em nove taxonomias, sendo estas situadas em oito tipologias de softwares . Acredita-se que este estudo venha a fundamentar a percepcao da infindavel relevância da tecnologia para a gestao do conhecimento, bem como contribuir com uma consolidacao ampliada das ferramentas tecnologicas de apoio a este campo de estudo, por meio de uma visualizacao em niveis de conceitos, taxonomias e tipologias, permitindo a insercao de novas tecnologias de forma a visar a manutenibilidade da classificacao proposta.

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Tecnologias de apoio a Gestão do Conhecimento: uma abstração por conceito, taxonomia e tipologia

A memoria organizacional pode ser definida como um sistema que armazena as experiencias vividas da organizacao. E o conhecimento de como fazer as coisas, a forma de abordar os problemas e questoes. A memoria organizacional se preocupa com a reutilizacao e compartilhamento de este conhecimento, mas a construcao de sistemas de informacao de memoria organizacional nao e uma atividade meramente tecnologia, requer de analises de processos intensivos em conhecimento. Por outro lado, engenharia do conhecimento centra sua atencao na aplicacao de metodologias e tecnicas visando adquirir, estruturar, formalizar e operacionalizar informacoes e conhecimentos existentes em dominios de problemas intensivos em conhecimento. Neste artigo descreve-se a memoria organizacional a partir da engenharia do conhecimento, analisando-se os metodos e tecnicas que podem ser usados para suportar os processos envolvidos em torno a memoria organizacional. A engenharia do conhecimento fornece um conjunto de ferramentas que podem ser usadas para a aquisicao, organizacao e recuperacao do conhecimento assim como para suportar o processo de desenvolvimento de este tipo de sistemas.

Héctor Andrés Melgar-sasieta

Papers

A Memória Organizacional no Contexto da Engenharia do Conhecimento