Showing papers by "Henning Baars published in 2007"
Proceedings Article•
01 Jan 2007
TL;DR: A framework is derived that supports the identification and evaluation of BI outsourcing opportunities and usage and benefits of the framework are demonstrated and discussed for five different scenarios and show that the related activities have to be handled with extraordinary care.
Abstract: The purposeful application of selective outsourcing has become a core building block of IT Governance approaches. It seems compelling to apply outsourcing rationales for activities related to integrated management support infrastructures – Business Intelligence (BI) infrastructures –, which have grown in scale, scope and relevance in the recent years. Results from an exploratory study back this conclusion, but they also show that the related activities have to be handled with extraordinary care due to the vital importance of the affected data and the heterogeneity of the affected tasks. Based on these results a framework is derived that supports the identification and evaluation of BI outsourcing opportunities. Usage and benefits of the framework are demonstrated and discussed for five different scenarios.
13 citations
01 Dec 2007
TL;DR: A concept for a solution is developed that enables businesses to utilize customer data from CRM systems in existing CAx systems and utilizes feature technologies that are modified for the inclusion of customer based features.
Abstract: The development and the enhancing of industrial goods require customer knowledge as a permanent input in R&D and production processes. The origin of the customer knowledge - the customer itself - usually just stays in contact with the business units marketing, sales and service. Several studies illustrate that in most industrial Small and Medium-sized Enterprises (SME) there remains an informational gap between customer oriented and product oriented business units. As a consequence valuable customer knowledge is neglected during product development. To improve this situation a concept for a solution is developed that enables businesses to utilize customer data from CRM systems in existing CAx systems. The solution utilizes feature technologies that are modified for the inclusion of customer based features. Hence, the voice of the customer can be used to enhance product development and manufacturing processes. A proof of concept with a prototype that is built upon a standard CAD system and a standard CRM system demonstrates the feasibility of realizing the solution.
2 citations