I-Ming Wang

TL;DR: In this paper, the authors investigated the users' degree of importance and the performance provided by the library and found that the overall service quality has a significantly positive effect on overall user satisfaction.

TL;DR: In this article, an investigation was undertaken through correlation analysis and multiple regression analysis to examine the following: the correlation between human capital investment and organizational performance, between organizational culture and human-capability investment, and finally the effect of organizational culture on the correlation of human-CAP investment and organisational performance.

TL;DR: In this article, the relationship between service quality, customer satisfaction, and customer loyalty is investigated using factor analysis and regression analysis, and a significantly positive effect of perspectives of service quality on customer satisfaction is verified through regression analysis.

TL;DR: In this paper, the authors analyzed the relationships between the three variables "Corporate Cross-cultural Management", "Learning Organization" and "Organizational Performance" and found that the effect of the Learning Organization on the relation between corporate cross-cultural management and Organizational Performance was further studied and findings were discussed.

TL;DR: In this article, the authors examined the efficacy of total quality management (TQM) on rank and file employees, using the method of case study at Shanghai Fu-Shing Inc. located in Shanghai City of China, and a Longitudinal Comparative Research Design.