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Inge Wels-Lips
Researcher at Tilburg University
Publications - 2
Citations - 224
Inge Wels-Lips is an academic researcher from Tilburg University. The author has contributed to research in topics: Service product management & Service provider. The author has an hindex of 2, co-authored 2 publications receiving 217 citations.
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Proactive product service strategies: An application in the European health market
TL;DR: In this article, the authors developed an empirically based framework for formulating proactive product service strategies in the industrial context by investigating the influence of product services on the adoption of a new medical instrument among hospitals in Europe.
Journal ArticleDOI
Critical services dimensions: an empirical investigation across six industries
TL;DR: In this article, the authors analyzed over 800 critical incidents across six service industries and found that responsiveness, courtesy/understanding the customer and communication frequently function as satisfiers driving the occurrence of positive incidents.