Human resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to ...

The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry

https://isiarticles.com/bundles/Article/pre/pdf/20064.pdf

Linking transformational leadership and employee creativity in the hospitality industry: the influences of creative role identity, creative self-efficacy, and job complexity.

This study looks at the effects of education level on job performance in 2 ways. First, it provides a meta-analysis on the relationships between education level and 9 dimensions of job behaviors representing task, citizenship, and counterproductive performance. Results here show that, in addition to positively influencing core task performance, education level is also positively related to creativity and citizenship behaviors and negatively related to on-the-job substance use and absenteeism. Second, we investigate the moderating effects of sample and research design characteristics on the relationships between education and job performance. Significant results were found for gender, race, job level, and job complexity. The article concludes with implications for future research and the management of an increasingly educated workforce.

How broadly does education contribute to job performance

Antecedents and consequences of job satisfaction in the hotel industry

http://clok.uclan.ac.uk/13142/1/13142_1-s2.0-S0261517713001751-main.pdf

Ismet Menevis

Papers

The effects of selected individual characteristics on frontline employee performance and job satisfaction