Principles and Practice of Structural Equation Modeling (2nd ed.)

Social Psychology of Organizations

Evaluating Model Fit

The Seasons of a Man’s Life

Начала политической экономии и податного обложения = The principles of political economy and taxation

The issue of risk associated with mega-event tourism has been receiving increased attention. The purpose of this study is to examine the relationship between risk perceptions and travel intentions associated with an Olympic Games' host country, using the Beijing Games as a case study. To control for the influence of individual backgrounds, this study focused on a homogeneous population, students below 30 years of age, US born and raised, and enrolled at a university in the US. Research participants (N = 350) responded to a questionnaire designed to measure perceived risks, travel intentions, international travel experience, tourist role, and demographics. A factor analysis revealed four perceived risk factors: Personal Safety, Cultural Risk, Socio-psychological Risk, and Violence Risk. Utilizing the factor scores, regression analyses revealed that Violence Risk and Socio-psychological Risk had significantly (p < 0.05) negative impacts on participants' intention to visit China as a tourist. Although not st...

Perceptions of Risk and Travel Intentions: The Case of China and the Beijing Olympic Games

This study was designed to develop the Service Quality Assessment Scale to evaluate the service quality of health-fitness clubs. Through a review of literature, field observations, interviews, modified application of the Delphi technique, and a pilot study, a preliminary scale with 46 items was formulated. The preliminary scale was administered to members of one health-fitness club. From exploratory factor analysis (EFA) of the pilot test data, 6 factors emerged. Next the revised scale (reduced to a 40-item scale) was administered to 10 health-fitness clubs (N = 1,202). The data set was split into halves: one for EFA and the other for confirmatory factor analysis (CFA). Six factors emerged in the EFA: Staff, Program, Locker Room, Physical Facility, Workout Facility, and Child Care. The fit indexes from the CFA indicated that the model was permissible (e.g., Root Mean Square Error of Approximation = .07, Standardized Root Mean Square Residual = .05, Comparative Fit Index = .87). All the factors had acceptable alpha and composite reliability coefficients. The model was then tested for invariance across gender; 9 items were eliminated due to a lack of invariance for factor loadings or tau coefficients. The 31-item scale with 6 factors displayed sound psychometric properties and invariance for factor loadings and tau coefficients, and can be utilized to evaluate service-quality issues in various health-fitness club settings.

Service Quality Assessment Scale: An Instrument for Evaluating Service Quality of Health Fitness Clubs

Consumer Satisfaction with an Action Sports Event

This study was designed to develop the Service Quality Assessment Scale to evaluate the service quality of health-fitness clubs. Through a review of literature, field observations, interviews, modified application of the Delphi technique, and a pilot study, a preliminary scale with 46 items was formulated. The preliminary scale was administered to members of one health-fitness club. From exploratory factor analysis (EFA) of the pilot test data, 6 factors emerged. Next the revised scale (reduced to a 40-item scale) was administered to 10 health-fitness clubs (N = 1,202). The data set was split into halves: one for EFA and the other for confirmatory factor analysis (CFA). Six factors emerged in the EFA: Staff, Program, Locker Room, Physical Facility, Workout Facility, and Child Care. The fit indexes from the CFA indicated that the model was permissible (e.g., Root Mean Square Error of Approximation = .07, Standardized Root Mean Square Residual = .05, Comparative Fit Index = .87). All the factors had accepta...

Service Quality Assessment Scale (SQAS): An Instrument for Evaluating Service Quality of Health-Fitness Clubs

The purpose of this study was to examine the structural relationship of core service quality and peripheral service quality factors to the consumption of professional team sport games while considering the mediating influence of perceived value. This study simultaneously incorporated core service and peripheral service quality factors into one study and examined their direct and indirect relationships with game consumption behaviors. Participants (N=222) responded to a survey at various metropolitan areas. Adopting the two-step structural equation modeling approach, the proposed measurement model and the structural model were found to have good psychometric properties. In the structural relationship analyses, home team, opposing team, game promotion, game amenities, venue quality, and perceived value were found to be predictive of behavioral intentions. Venue quality was the only factor that had an indirect relationship with behavioral intentions through perceived value. The findings are interpre...

James J. Zhang

Papers

Perceptions of Risk and Travel Intentions: The Case of China and the Beijing Olympic Games

Service Quality Assessment Scale: An Instrument for Evaluating Service Quality of Health Fitness Clubs

Consumer Satisfaction with an Action Sports Event

Service Quality Assessment Scale (SQAS): An Instrument for Evaluating Service Quality of Health-Fitness Clubs

Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value