James Sallis

TL;DR: In this article, the authors develop a theory of how management can develop and promote the learning capabilities of targeted customer-supplier relationships, which suggests that a supplier and a customer can improve their joint learning activities by facilitating information exchange, developing common learning arenas, and updating their behavior accordingly.

TL;DR: In this article, the authors examined the relationship between foreign market entry modes and hard and soft-service firms and found that soft service firms are much more likely than hard service firms to choose a high control entry mode over a low control one, and as cultural distance increases, the likelihood of this choice increases even more.

TL;DR: In this paper, the authors develop a theory of how management can develop and promote the learning capabilities of targeted customer-supplier relationships, which suggests that a supplier and a customer can improve their joint learning activities by facilitating information exchange, developing common learning arenas, and updating their behavior accordingly.

TL;DR: In this article, the authors developed and tested a theoretical model of narrow and broad market scanning in a service industry, including short and long-term outcomes, and found that broad scanning has a weak but significant effect on profitability through incremental service adaptation, and broad scanning positively influences spin-off knowledge.

TL;DR: In this paper, the authors explored how individuals with contrasting need-for-cognition (NFC) levels differ in using memory-based information when forming behavioral intentions towards a current service provider.