Showing papers by "Jen-Her Wu published in 2002"
07 Jan 2002
TL;DR: This study focuses on satisfaction results, examines factors related to satisfaction and compare satisfaction differences between firms implementing foreign and domestic ERP systems.
Abstract: Enterprise resource planning (ERP) systems for supporting inter- and intra-company business processes are reaching maturity in many organizations. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether the ERP is needed and, once implemented, whether it is successful. User satisfaction is one evaluation mechanism for determining system success. In this study, we concentrate on satisfaction results, examine factors related to satisfaction and compare satisfaction differences between firms implementing foreign and domestic ERP systems. A survey was conducted to identify user satisfaction patterns. A general observation was that several areas of low ERP satisfaction (mean value less than 0.5) exist among key users and end users. For key users, these are: system integrity, domain knowledge of the consultants, consultant's project management, training and system understanding, and, for end users, feelings of user involvement, system understanding and system integrity.
33 citations
TL;DR: In this article, the authors investigate the important managerial activities and the associated skills of IS managers in various types of industries and levels of management and find that there is no perceptual difference among levels of managers and types of industry regarding to the relative importance on managerial skills.
Abstract: The purpose of this study was to investigate the important managerial activities and the associated skills of IS managers in various types of industries and levels of management. In this study, survey questionnaire was designed based on the competency model and data were collected via questionnaire administered in Taiwan. Top 2000 firms were the candidates for this study. Of these, 547 firms were selected to participate in this study. The results indicate that 1) there is no perceptual difference among levels of management and types of industry regarding to the relative importance on managerial skills. 2) For the relative importance of managerial activity, there is no perceptual difference among types of industry. However, different levels of management have different perception. Thus, three sets of managerial activities are identified based on the level of management. These findings can serve as criteria for recruiting and promoting IS managers as well as to be an empirical basis for IS manager'...