J
Jillian C. Sweeney
Researcher at University of Western Australia
Publications - 65
Citations - 11908
Jillian C. Sweeney is an academic researcher from University of Western Australia. The author has contributed to research in topics: Service quality & Service (business). The author has an hindex of 35, co-authored 63 publications receiving 10477 citations. Previous affiliations of Jillian C. Sweeney include Curtin University.
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Consumer perceived value: The development of a multiple item scale
TL;DR: In this article, the authors developed a 19-item measure, PERVAL, that can be used to assess customers' perceptions of the value of a consumer durable good at a brand level.
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Health Care Customer Value Cocreation Practice Styles
Janet R. McColl-Kennedy,Stephen L. Vargo,Tracey S. Dagger,Jillian C. Sweeney,Yasmin van Kasteren +4 more
TL;DR: What health care customers actually do when they cocreate value is explored in-depth and a health care Customer Value Cocreation Practice Styles (CVCPS) typology is provided, demonstrating its usefulness to quality of life and its potential application to other health care settings.
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A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model
TL;DR: In this article, the authors developed and empirically validated a multidimensional hierarchical scale for measuring health service quality and investigated the scale's ability to predict important service outcomes, namely, service satisfaction and behavioral intentions.
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Factors influencing word of mouth effectiveness: receiver perspectives
TL;DR: In this article, the authors explored the factors that are likely to enhance the chances that receivers of positive word of mouth might be influenced by such information and found that the potential for WOM to impact on perceptions or on actions depends on the nature of the sender-receiver relationship, the richness and strength of the message and its delivery, and various personal and situational factors.
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Conceptualizing word‐of‐mouth activity, triggers and conditions: an exploratory study
TL;DR: In this paper, the authors investigate the complexities of the word of mouth concept and simultaneously examine the triggers that motivate people to offer WOM and the conditions that enhance the chance of WOM occurring.