Showing papers by "Jo Vermeulen published in 2023"
TL;DR: In this article , the authors explore why knowledge workers deliberately switch between many applications despite potential drawbacks, and synthesize an initial taxonomy of reasons for application switching, illustrate the role of collaboration and external forces, and detail the challenges caused by application switching.
Abstract: re-focus. This research explores why knowledge workers deliberately switch between many applications despite potential drawbacks. We interviewed 15 knowl- edge workers and five product teams to understand why users switch between separate tools to complete tasks. From our results, we synthesize an initial taxonomy of reasons for application switching, illustrate the role of collaboration and external forces, and detail the challenges caused by application switching. We offer design implications for how task-centric application switching can be better supported by promoting multi-tool learning, designing interfaces that enable users to reflect on their application-switching behavior, and application switching analytics.