Jody Hoffer Gittell

TL;DR: A model of how coordinating mechanisms work, and routines work byenhancing interactions among participants is proposed, and all three coordinating mechanisms, including routines, were found to be increasingly effective under conditions of uncertainty.

TL;DR: Relational coordination across health care providers is associated with improved quality of care, reduced postoperative pain, and decreased lengths of hospital stay for patients undergoing total joint arthroplasty.

TL;DR: It is proposed that high-performance work systems can improve organizational performance by strengthening relationships among employees who perform distinct functions, a pathway that is expected to be particularly important in settings characterized by highly interdependent work.

TL;DR: In this article, the authors explore the relational underpinnings of learning from failures in organizations, focusing on relational coordination as a specific manifestation of high-quality relationships and examine how the relational dimensions of relational coordination (shared goals, shared knowledge, and mutual respect) foster psychological safety and enable organizational members to engage in learning from failure.

TL;DR: In this article, the authors identify reasons why some airline companies recovered successfully after the attacks while others struggled, and find that having a viable business model itself depended on the development and preservation of relational reserves over time.