Despite the emergence of the notion of smart tourism destinations in tourism research, few studies have delved deeply into the topic, and the little research focusing on the subject has not offered...

The Past, Present, and Future of Smart Tourism Destinations: A Bibliometric Analysis:

The Influence of Consumer–Brand Relationship on the Personalized Advertising Privacy Calculus in Social Media

Home IoT resistance: Extended privacy and vulnerability perspective

Originality/value: This research is among the few publications that study customer attitudes towards robots in travel, tourism and hospitality. The authors develop a matrix of users’ attitudes and behaviours when using robots in travel, tourism and hospitality.

Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework

Prohibitive factors to the acceptance of Internet of Things (IoT) technology in society: A smart-home context using a resistive modelling approach

Smart tourism has contributed to making people’s travels easier and more enjoyable, but sometimes has a negative impact on their travel experience. The challenges travelers face while using smart devices have not been researched in detail and are relatively unknown. While most studies have considered the usefulness of smart devices in tourism, negative perceptions of smart tourism have rarely been discussed. Thus, this study investigates travelers’ risk perceptions of smart tourism from a technology readiness perspective. It examines the impact of optimism, innovativeness, insecurity, and discomfort on travelers’ usage intentions of smart devices through their perceived risks and benefits. To test the proposed model and corresponding hypotheses, a partial least squares analysis was performed on data collected from 250 survey respondents. The results showed that the perceived benefits of smart devices had a significant effect on usage intentions of smart devices while traveling. It was also confirmed that the influence of perceived risks depends on the characteristics of travelers. This study is significant as it is the first empirical study applying the TRI (Technology Readiness Index) model that examines the negative effects of smart devices on tourists during travel. The results of this study provide meaningful insights into smart tourism to companies and governments.

Jungjoo Oh

Papers

Understanding Travelers’ Behavior for Sustainable Smart Tourism: A Technology Readiness Perspective

Information privacy concerns and demographic characteristics: Data from a Korean media panel survey

IoT Environment and Personal Information Protection Law in Korea