Linda Court Salisbury

TL;DR: This paper found that market-level expectations adjust faster when perceived quality declines, suggesting that negativity biases manifest at a macro-level, a phenomenon that has not been previously observed, and found that advertising, word-of-mouth, market growth, and purchase frequency have a significant moderating influence on the adaptation rate.

TL;DR: In this article, the authors examined how minimum required payment policy and loan information disclosed to consumers influence repayment decisions and found that while presenting minimum-required payment information has a negative impact on repayment decisions, increasing the minimum required level has a positive effect on repayment for most consumers.

TL;DR: Results strongly suggest that the stochastic component should be carefully modeled to differ across both available brands and temporal conditions, and that its variance may be relatively greater for choices made for the future.

TL;DR: This article examined the effect of question order on the output of a customer satisfaction model and found that question order does affect the explained variation in satisfaction and the levels of satisfaction and loyalty, but the impact of satisfaction drivers is relatively unaffected.

TL;DR: In this paper, the authors propose mortality salience, increased accessibility of death-related thoughts, as one previously unexplored explanation for the annuity puzzle, the low rate at which retirees buy annuities even though economists recommend annuity as an optimal decision.