ABSTRACT This study provides a comparative qualitative case study on two welfare-to-work (WTW) offices with a different understanding of equity and equality. By analyzing organizational documents (n = 27), manager interviews (n = 10), observations of worker-client interactions (n = 13) and worker interviews (n = 13), we find cross-case and within-case variation on frontline worker practices. In the equality-oriented organization, workers acknowledge structural differences, but their practices are more focused on gender- and color-blind equality in treatment. In the equity-oriented organization, we find that more workers implement equity practices. Our findings suggest that organizational context interplays with the practices and beliefs of frontline workers; hence, shaping the fairness of client treatment.

Implementing Equity and Equality at the Frontline in Two Contrasting Welfare-To-Work (WTW) Organizations in California

Author(s): Lanfranconi, Lucia M; Chang, Yu-Ling; Basaran, Ayda | Abstract: Abstract The U.S welfare reform of 1996 restricted the eligibility of immigrants and introduced a punitive and devolved workfare system. While previous studies explained state variation in the welfare eligibility rules for immigrants, few studies have examined the intersection of immigration and welfare governance within a state. We choose the Californian welfare-to-work (WTW) program as a case, most likely to be inclusive to immigrants. Analyzing statistics, documents, and interviews at the state, county, and frontline levels, however, we also reveal multiple exclusionary mechanisms at various policy levels, such as complicated processes and insufficient translations. Our analysis of immigrant clients’ interviews helps to understand why many immigrants decide not to apply for welfare and how even WTW participants with an immigration background experience fear and are especially vulnerable to unfair treatments. Thus, the implementation of the punitive workfare regime along with the restrictive immigration regime can contradict the aim of WTW-policy to lead families in poverty to selfsufficiency.

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Lucia M Lanfranconi

Papers

At the intersection of immigration and welfare governance in the United States: State, county and frontline levels and clients’ perspectives