Luisa Vélez-Colón

TL;DR: In this article, the authors studied the relationship among perceived quality and service convenience on perceived value, satisfaction, and client loyalty in low-cost fitness centers and found that the importance of proper management of non-monetary sacrifices and perceived quality by the managers of these sport organizations could depend on factors of these emerging sport models.

TL;DR: In this paper, no study has analyzed the differences between these variables according to the loyalty of clients in fitness centres. But, they did place at the forefront variables that predict the loyalty in fitness centers.

TL;DR: In this paper, the authors present a literature analysis to provide a comprehensive overview of the current status of research on the management and marketing of fitness centres, and the results revealed that the body of knowledge of fitness centers is heterogeneous and the thematic areas of the content of the articles are, in the order from the most number to the least number of publications: quality; satisfaction and loyalty; human resources; sociological aspects; organisational culture; segmentation; sport facilities; and innovation.

TL;DR: In this paper, the authors analyzed the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from managers and customers of health clubs in Spain.

TL;DR: In this article, the authors examined the relationship between perceived quality, perceived value and satisfaction with future intentions of fitness centre clients in Spain and found that if consumers have a positive perception of quality, this will influence their satisfaction and loyalty.