M
Madeleine E. Pullman
Researcher at Portland State University
Publications - 58
Citations - 3880
Madeleine E. Pullman is an academic researcher from Portland State University. The author has contributed to research in topics: Supply chain & Sustainability. The author has an hindex of 26, co-authored 56 publications receiving 3544 citations. Previous affiliations of Madeleine E. Pullman include Cornell University & Southern Methodist University.
Papers
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Journal ArticleDOI
Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors
TL;DR: Results of the study indicate that while a few design elements directly affect loyalty behavior, the relationship between most design elements and loyalty behavior is strongly mediated by eliciting certain types of emotional behavior.
Journal ArticleDOI
An analysis of the supplier selection process
Rohit Verma,Madeleine E. Pullman +1 more
TL;DR: In this paper, the authors examined the difference between managers' rating of the perceived importance of different supplier attributes and their actual choice of suppliers in an experimental setting and found that although managers say that quality is the most important attribute for a supplier, they actually choose suppliers based largely on cost and delivery performance.
Journal ArticleDOI
Food for thought: social versus environmental sustainability practices and performance outcomes
TL;DR: In this article, an analysis of the food industry showed that sustainability requires an expanded view to encompass both environmental and social elements, and that environmental performance improvements lead to improved quality performance, which in turn improves cost performance.
Journal ArticleDOI
Unraveling the food supply chain: strategic insights from china and the 2007 recalls*
TL;DR: In this paper, the authors developed a conceptual framework called the "six Ts" of supply chain quality management, which are relevant for any product but are especially critical to the preservation of public welfare through a safe food supply.
Book
Successful Service Operations Management
TL;DR: The SUCCESSFUL SERVICE OPERATIONS MANAGEMENT (SOMM) textbook as discussed by the authors is a good starting point for a service operation management course, focusing on the full cycle of building a service business from concept formation through implementation.