Mark Frohlich

TL;DR: In this paper, the use of case study research in operations management for theory development and testing is reviewed and guidelines and a roadmap for operations management researchers wishing to design, develop and conduct case-based research are provided.

TL;DR: In this article, the authors investigated empirically antecedents of the adoption of web-based processes (e-processes) by service providers by examining whether rational efficiency (expressed by expected performance benefits and access to new markets), the bandwagon effect (expressive by external pressure), and barriers (both internal and customer related) influence Internet use for transactions and/or to extend the relationships between service providers and their customers.

TL;DR: The authors examines ordering and delivery data from several home delivery grocers in both the USA and the UK and examines the operational challenges involved in offering this value-added service to consumers and posits the argument that prior efforts failed in large part due to poor operational execution and poorly planned business models.

TL;DR: In this paper, the authors argue that organizations should employ different AMT implementation approaches based upon technological maturity, and they suggest that early and late AMT adopters should concentrate on very different forms of learning designed to either clarify or confirm issues about the new technology.