Martina Caic

TL;DR: In this article, the authors investigate the potential roles for service robots (i.e., socially assistive robots) in value networks of elderly care, taking an elderly person's perspective, it defines robot roles according to their value co-creating/destroying potential for the elderly user while acknowledging consequences for a network of users around the elderly.

TL;DR: In this article, the authors developed a conceptual understanding of the value co-creation/destruction potential of social robots in elderly care services and outlined ways in which their human-like affect and cognition influence users' social perceptions and anticipations of robots' value cocreation or co-destruction.

TL;DR: Henkel et al. as discussed by the authors developed a typology of robotic transformative service (i e entertainer, social enabler, mentor and friend) as a function of consumers' state of social isolation, well-being focus and robot capabilities.

TL;DR: This paper systematizes and develops a framework for how service design can contribute to healthcare transformation and identifies key healthcare application areas for future service design research and pathways for advancing service design in healthcare by using new interdisciplinary bridges, methodological developments and theoretical foundations.

TL;DR: This empirical study compares elderly people’s social perception of human versus robotic coaches in the context of an active and healthy aging program and recommends that socially assistive robots take complementary roles and assist human caregivers in improving elderly people's physical and psychosocial well-being.