In the Age of the Smart Machine: The Future of Work and Power.

The political economy of work

Managing information and content on an enterprise-wide scale is challenging. Enterprise content management (ECM) can be considered as an integrated approach to information management. While this concept received much attention from practitioners, ECM research is still an emerging field of IS research. Most authors that deal with ECM claim that there is little scholarly literature available. After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized. An established ECM research framework is adopted, refined, and explained with its associated elements and working definitions. On this basis, 68 articles are reviewed, classified, and concepts are derived. Prior research is synthesized and findings are integrated in a conceptcentric way. Further, implications for research and practice, including future trends, are drawn.

Enterprise Content Management - A Literature Review

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Brave New Wireless World: Mapping the Rise of Ubiquitous Connectivity from Myth to Market

What are the directions of change in the complexity of work and the required skill levels of the labour force in Europe? Three prominent strands of literature suggest conflicting expectations – ups...

Upskilling, Deskilling or Polarisation? Evidence on Change in Skills in Europe:

Enterprise Content Management (ECM) Systems confer numerous advantages to corporations including superior data management, streamlining of office workflows and potential costs savings. However, a content analysis of ECM system technical white papers reveals that such systems are potentially disastrous to intellectual workers. The trends of increasing management control, routinization and deskilling observed and critiqued by Harry Braverman in the 20th century in industrial labour are fully realized in intellectual labour by such systems. In addition to the detailed surveillance capabilities of content management systems (CMS), the employer captures and retains the entire iterative history of the documents produced by its workers. Content management systems deskill workers by subdividing intellectual tasks into the smallest possible constituent parts and automating as many tasks as possible. Content management systems provide some potential opportunities for the reskilling of workers, but a critical examination of the effects of these systems is necessary to determine their exact influence on digital work

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Michael B. McNally

Papers

Enterprise content management systems and the application of Taylorism and Fordism to intellectual labour