Showing papers by "Mirko Markič published in 2009"
TL;DR: In this article, the authors compare the enterprises holding a business excellence certificate with those that do not hold it, and establish that they differ in some characteristics of their management, which are defined by nine criteria.
Abstract: Recently, more and more enterprises recognise the importance of the quality of products and services and business excellence. By gaining new markets and new customers in the world market, the enterprises meet numerous challenges, confrontations, new legislation and technology. Taking into account the European Foundation for Quality Management (EFQM) excellence model, our research defines the endeavours of the enterprises that strive for better structure, behaviour and communication paths to reach the final customers, with emphasis on improved quality, higher competitiveness and customer satisfaction. In our research, we compare the enterprises holding a business excellence certificate with those that do not hold it. We establish that they differ in some characteristics of their management, which are defined by nine criteria. For years, several Slovene enterprises have been successfully selling their products to the industrially developed countries in Europe and to the USA. They are the first to develop and achieve high growth in their enterprises and, in turn, their own business excellence.
6 citations
TL;DR: In this article, the authors performed enquiries in 150 enterprises in the Republic of Slovenia in the central region of Slovenia and found that the values of managers and those of other employees represented a significant contribution to a successful transition.
Abstract: Slovene enterprises involved in the process of ownership transformation represent an important management challenge to organisations and their management concepts. The enterprise business strategy considers various business resources, the existing enterprise's culture and values, the changes in the distribution of work and informational structure. To achieve good results in enterprise management as well as good economic results, knowing the elements of organisational culture is of utmost importance. Values form an integral part of organisational culture and they influence the management of an enterprise. This study aims at establishing whether there are differences in the values held by managers or executives and those held by other employees; moreover, it aims at establishing whether there are differences in values among enterprises, considering their sphere of activity and their size. For the enterprise to be able to act innovatively and not to cling to its old habits and customs, it is necessary that all the workers in the enterprise and above all its management (top, middle and lower) act innovatively, using the knowledge and considering the values of the internal and external environment of the enterprise. We performed enquiries in 150 enterprises in the Republic of Slovenia in the central region of Slovenia. These inquiries showed that the values of managers and those of other employees represented a significant contribution to a successful transition.
5 citations
22 Dec 2009
Abstract: Definicijom komuniciranja (jednostavno ili specifično) bavilo se više autora (npr. Lipovec, 1987., Možina, Tavčar, Zupan, Kneževič, 2004., Gomez-Mejia, Belkin, Cardy, 2005., Možina i dr., 1994., Tavčar, 1995., Rozman, Kovač, Koletnik, 1993., Meško Štok, 2008. i dr.). Na temelju njihovih tvrdnji možemo sažeto reći da je komuniciranje prijenos podataka i informacija između izvora i primatelja, s pomoću verbalnih i neverbalnih znakova, te onih koje lako stvaraju kanali ili mediji. Komunikacija je prijenos inforUVOD
3 citations