M
Mustafa Khanbhai
Researcher at Imperial College London
Publications - 4
Citations - 44
Mustafa Khanbhai is an academic researcher from Imperial College London. The author has contributed to research in topics: Patient experience & Health care. The author has an hindex of 2, co-authored 4 publications receiving 9 citations.
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Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review.
TL;DR: A systematic review of the literature on the use of natural language processing (NLP) and machine learning (ML) to process and analyse free-text patient experience data is presented in this paper.
Journal ArticleDOI
Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review
TL;DR: Patients and staff alike are willing to engage in RTF delivered using digital technology, thereby disrupting previous paper-based feedback, however, a lack of emphasis on digital maturity may lead to ineffective RTF, thwarting improvement efforts.
Journal ArticleDOI
Using natural language processing to understand, facilitate and maintain continuity in patient experience across transitions of care.
Mustafa Khanbhai,Leigh R Warren,Joshua Symons,Kelsey Flott,Stephanie Harrison-White,Dave Manton,Ara Darzi,Erik Mayer +7 more
TL;DR: In this paper, the authors demonstrate the use of natural language processing (NLP) to extract meaningful information from the Friends and Family Test (FFT) and demonstrate that NLP can be used to identify themes and sentiment from patient experience survey comments relating to transitions of care in all four healthcare settings.