O
Oshan Kothadiya
Researcher at Delft University of Technology
Publications - 1
Citations - 186
Oshan Kothadiya is an academic researcher from Delft University of Technology. The author has contributed to research in topics: SERVQUAL & Service quality. The author has an hindex of 1, co-authored 1 publications receiving 127 citations.
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Quality assessment of airline baggage handling systems using SERVQUAL and BWM
TL;DR: This study proposes the SERVQUAL model to assess the perceived quality of service for the baggage handling system and finds that ‘reliability’ is perceived as the most important dimension followed by ‘responsiveness’.