Patrick Ibbotson

TL;DR: In this article, an innovative, internet-based methodology was employed to collect the data in the chosen locations and any information gaps or issues requiring further clarification were then addressed via e-mail exchanges with the individual entrepreneur.

TL;DR: This study proposes a model to understand the extent to which trust mediates the effects of vendor-specific factors on customers’ intention to repurchase from an online vendor, and finds that trust fully mediating the relationships between perceived reputation, perceived capability of order fulfillment, and repurchasing intention.

TL;DR: In this article, a review of the theoretical opportunities and practical impediments for small and medium-sized enterprises (SMEs) to go online is presented, including strategic appreciation of the dynamics of the Web and the development of capabilities for managing the information infrastructure for e-business.

TL;DR: In this article, the impact of Internet-based technologies (IBTs) on the CRM activities (that is e-CRM) of small and medium-sized enterprises (SMEs) in Ireland is investigated.

TL;DR: Projective techniques are unusual and often intriguing for respondents to complete, permitting them to express thoughts and feelings which can be difficult to access by direct and structured questioning as mentioned in this paper, and they can be fun and engaging for respondents, especially when they become involved in their analysis and interpretation.