Showing papers by "Paul Jackson published in 1997"
TL;DR: In this article, the authors argue that modern manufacturing settings require employees to adopt a customer-focused strategic orientation and a broad and proactive role orientation, and they propose empirical investigation of the role of customer orientation in a manufacturing setting.
Abstract: It is widely argued that modern manufacturing settings require employees to adopt a customer-focused strategic orientation and a broad and proactive role orientation. Yet empirical investigation of...
476 citations
TL;DR: In this paper, the authors applied Karasek's demand-control model to predict operator strain in AMT systems and found that two properties of operational problems, namely technological uncertainty and abstractness, interact with timing and method control.
Abstract: Summary Recent research suggests that the occurrence of operational problems in advanced manufacturing technology (AMT) places stressful demands on operators. Applying Karasek's demand-control model, we predict that two properties of operational problems, namely technological uncertainty and abstractness, interact with timing and method control to predict operator strain. The results failed to confirm ordinal effects for timing or method control, but showed a dis-ordinal (crossover) interaction for timing control. While these findings provide little support for the demand-control model, they suggest that two new processes, namely 'traction-distraction' and 'passivity-challenge', are critical to understanding the nature of the relationship between operational problems and operator strain in AMT systems. We describe these processes and examine the implications for future research. ? 1997 John Wiley & Sons, Ltd.
68 citations
TL;DR: In this paper, the decay of the τ lepton to five charged and two neutral pions is performed using data collected by the BABAR detector at the PEP-II asymmetric-energy e^+e^- collider.
Abstract: A search for the decay of the τ lepton to five charged and two neutral pions is performed using data collected by the BABAR detector at the PEP-II asymmetric-energy e^+e^- collider. The analysis uses 232 fb^(-1) of data at center-of-mass energies on or near the Υ(4S) resonance. We observe 10 events with an expected background of 6.5_(-1.4)^(+2.0) events. In the absence of a signal, we set the limit on the branching ratio B(τ-→3π^-2π^+2π^0ν_τ)<3.4×10^(-6) at the 90% confidence level. This is a significant improvement over the previously established limit. In addition, we search for the decay mode τ-→2ωπ-ν_τ. We observe 1 event with an expected background of 0.4+1.0/-0.4 events and calculate the upper limit B(τ-→2ωπ-ν_τ)<5.4×10^(-7) at the 90% confidence level. This is the first upper limit for this mode.
2 citations