Models that depict innovation as a smooth, well-behaved linear process badly misspecify the nature and direction of the causal factors at work. Innovation is complex, uncertain, somewhat disorderly, and subject to changes of many sorts. Innovation is also difficult to measure and demands close coordination of adequate technical knowledge and excellent market judgment in order to satisfy economic, technological, and other types of constraints—all simultaneously. The process of innovation must be viewed as a series of changes in a complete system not only of hardware, but also of market environment, production facilities and knowledge, and the social contexts of the innovation organization.

An Overview of Innovation

Product-Service Systems Engineering: State of the art and research challenges

https://www.research.manchester.ac.uk/portal/files/77354128/Technovation_AAM_PaskalevaCooper_Open_access_copy.pdf

Open innovation and the evaluation of internet-enabled public services in smart cities

Service design for intelligent parking based on theory of inventive problem solving and service blueprint

Aiming at accelerating customized innovative service design, a novel knowledge-centric innovative service design (KISD) model is proposed through integrating memory-oriented-method case-based reasoning (CBR) and non-memory-oriented-method theory of inventive problem solving (TRIZ) to generate abundant ideas efficiently. Based on KISD, three key design approach phases are integrated: domain requirement acquisition (DRA), knowledge-centric resolution generation (KRG), and customized design knowledge-reasoning (CDK) phases. In the DRA phase, customer knowledge hierarchy is adopted to elicit customer requirements. In the KRG phase, CBR and TRIZ contradiction analysis are conducted and innovation principles are generated for constructing a functional knowledge hierarchy. In the CDK phase, quality function deployment analysis is conducted to evaluate and determine suitable new service functions. The case study of designing and developing a new shopping navigation service system for a shopping mall are presented to demonstrate the approach in practice. An empirical verification is conducted to verify the feasibility of the proposed approach and the satisfaction of the service.

Customized and knowledge-centric service design model integrating case-based reasoning and TRIZ

New service development (NSD) is getting important for companies that wish to gain a competitive advantage on service-driven markets. While research on NSD has grown rapidly over the last decade, many studies have been highly fragmented and concentrated on different innovation issues. Few studies have focused on the stages, activities, and techniques of NSD. In addition, the NSD process is delivered through service value net, and can often be carried out by multiple companies. Therefore, this study aims to provide a SAT (Stage-Activity-Technique) framework for NSD stages, activities, and techniques based on a literature review and trend analysis. This study divides the NSD process into five stages: service identification, service value net formation, service modeling, service implementation, and service commercialization. In addition, the NSD process is more likely to be spiral in form for new services that are examined. The NSD process is also likely to be refined by service providers and customers to in...

https://pubsonline.informs.org/doi/pdf/10.1287/serv.3.2.141

Pei-Shan Hsieh

Papers

A SAT View on New Service Development

Analyzing the sustainability of a newly developed service: An activity theory perspective