Ten years ago public management in developing countries was reaching the end of a period in which the ‘Washington consensus’ model of a small state was dominant, with downsizing and privatization as its key mechanisms. With reform programmes in disarray and NPM an inadequate replacement, the subsequent decade has been one of ‘reculer pour mieux sauter’, with management dislodged from centre stage by a concern with the domestic and political determinants of reform. We have also seen the return of a poverty agenda, featuring education and health in central roles, to which management specialists have yet to respond fully. This review suggests the need for public management specialists to absorb a political analysis before returning to perennial management concerns.

Public Management in Developing Countries: From downsizing to governance

Public Entrepreneurship: Rhetoric, Reality, and Context The concept of entrepreneurship has entered the discourse of public management amongst practitioners and scholars across a range of different public service organisations in different countries. It has been recognised, for example, in the UK,[1]the USA[2]and Australia[3]and variously interpreted by its promoters as: An integral part of a transformational political philosophy, affecting not just the delivery of public services but also community life (e.g., the ‘Third Way’ in the UK). More modestly, a response to the ‘dead hand’ of bureaucracy which inhibits public organisations becoming more responsive to their customers, clients and communities, A way of allowing public service managers the ‘freedom to manage’, deploying skills and approaches identified with private sector management. Entrepreneurship is used primarily to make normative judgements. The form that entrepreneurship takes in a public service management context and the extent to...

Public entrepreneurship: rhetoric, reality, and context

The present invention provides for applying a cyclic redundancy check (CRC) to a data signal. The present invention includes attaching a first CRC to a first data signal block having a first length, segmenting the first data signal block attached with the first CRC into a plurality of second data signal blocks having a length shorter than the first length, respectively generating a second CRC for each second data signal block, and attaching the generated second CRC to the respective second data signal block. Moreover, the first CRC and second CRC may be generated from respectively different CRC generating polynomial equations.

Signal segmentation method and CRC attachment method for reducing undetected error

During the last decade the literature on new service development (NSD) has increased in significance, reflecting the rapidly increasing contribution of services to the economy. A growing number of ...

https://isiarticles.com/bundles/Article/pre/pdf/187.pdf

New Service Development and Competitive Advantage: A Conceptual Model:

A method processes a data packet in a first sequence of disjoint original segments of the same length. The method includes modifying a first of the original segments of the first sequence by modifying one or more symbols therein. A start of the data packet is located in the first of the original segments and is positioned after a first digital data symbol therein. The method also includes modifying a last of the original segments of the first sequence by modifying one or more digital data symbols therein. An end of the data packet is located in the last of the original segments and is located before the last digital data symbol therein. The method also includes determining a remainder sequence by effectively performing a polynomial division on a second sequence of disjoint segments that are derived from the first sequence. Each segment of the second sequence corresponds to and is derived from one of the original segments of the first sequence. The segments of the second sequence have the length of the original segments of the first sequence. A first of the derived segments of the second sequence is the modified first of the original segments. A last of the derived segments of the second sequence is derived from the modified last of the original segments.

Method And Apparatus For Error Detection In A Communication System

The invention relates to a method and a system for detecting errors in the communication of data from a transmitter to at least one receiver. In the method, in a first step on the side of the transmitter a first check value is generated at least from user data to be communicated; in a second step on the side of the transmitter a second check value is generated at least from the user data and the first check value; in a third step at least the user data, the first check value and the second check value are communicated to the receiver; in a fourth step on the side of the receiver the communicated user data and the communicated first check value are verified with the aid of the second check value; and in a fifth step on the side of the receiver the communicated user data are verified with the aid of the first check value. To improve the detection of errors in the communication of data from the transmitter to the at least one receiver it is proposed that, in the first step, the user data are modified to generate the first check value, in the second step the unmodified user data are used to generate the second check value, in the fourth step the unmodified communicated user data are used, and in the fifth step the communicated user data are modified according to the modification in the first step for checking with the aid of the first check value.

Detection of errors in the communication of data

The method involves forming first and second test values (4,5) from useful data (3) in a transmitter (1), and then sending the useful data and first and second test values to a receiver (2). The useful data in the receiver are analyzed using the first and second test values. The useful data are changed when forming the first test value. The useful data are unchanged when forming the second test value. The changed and unchanged useful data are analyzed using the first test value. An independent claim is included for the error detection system.

Detection of errors during the transmission of data

The purpose of this paper is to formulate a customer orientation framework, which may assist in providing service organizations with strategies for a competitive advantage. The proposed market-led approach towards excellent service for Shanghai Telecom customers includes upgrading staff awareness of external competition, changing culture, leadership, information channels, and staff training. It involves customers and employees in the design of service strategies. It is suggested that the remuneration should be linked to customer satisfaction. A new marketing division would consider competitive advantage issues. The findings and recommendations on the bridging gaps between customer expectations and the provision of service are of interest in over eighty countries that are currently restructuring their state-owned enterprises.

Improving Customer Service In Public Sector Organizations

The purpose of this paper is to formulate hypotheses on which to carry out empirical research into market-led service strategies that can provide organisations with competitive advantage. The primary objectives are summarised as follows: 1. How service strategies affect the competitiveness of service organisations. 2. How changes in culture within service organisations influence customer satisfaction. 3. How market-led strategies lead to competitive advantage and the achievement of business goals. It is necessary to compare opinions of customers, employees, and managers with the theoretical research to improve customer service and enhance the market position of Siemens BCS. The theoretical method focuses on the following three specific areas: the involvement of the customer in the provision of exceptional service; the culture of the organisation in delivering customer satisfaction; how market-led service strategies help to beat the competition. This is particularly important to Siemens BCS becaus...

Market-Led Culture and Competitive Advantage: A Case of Siemens BCS UK Telecommunications

The method involves modifying user data (52) to be transmitted for forming a test data (50) at a transmitter, and forming another test data from the former test data and the unmodified user data. The user data and two test data are transmitted to a receiver, and the unmodified transmitted user data and the former test data are verified using the latter test data at the receiver. The user data is verified using the former test data, where the user data is modified corresponding to the modification for forming the former test data and the modification takes place by expanding the user data. An independent claim is also included for a system for detecting an error during transmission of data.

Peter Thomas

Papers

Detection of errors in the communication of data

Detection of errors during the transmission of data

Improving Customer Service In Public Sector Organizations

Market-Led Culture and Competitive Advantage: A Case of Siemens BCS UK Telecommunications

Identification of errors in data transmission