Robert F. Hurley

TL;DR: In this article, the authors present a conceptual framework for incorporating constructs related to innovation in market orientation research, which is tested among a sample of 9648 employees of a large agency of the U.S. federal government.

TL;DR: Research on market orientation and organizational learning addresses how organizations adapt to their environments and develop competitive advantage as discussed by the authors. But a significant void exists in current models of market orientation, which is not addressed in this paper.

TL;DR: In this article, the authors address three research questions: (1) Why are some industrial firms more innovative than others? (2) What effect does innovativeness have on business performance? (3) Does the linkage between innovativity and business performance depend on the environmental context?

TL;DR: Results suggest that organizational learning in the purchasing process is influenced by the organizational culture factors of localness, transformational leadership, and openness, which has a positive effect on information processing in the Purchasing system, which have a positive influence on the cycle time of the purchasingprocess.

TL;DR: In this paper, the authors explored the effect of personality on customer service behavior among frontline sales personnel in a fast-food convenience store chain and found that personality does influence customer service and that superior service providers tend to have higher extroversion and agreeableness.