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Ronald T. Cenfetelli

Researcher at University of British Columbia

Publications -  54
Citations -  3644

Ronald T. Cenfetelli is an academic researcher from University of British Columbia. The author has contributed to research in topics: Service quality & Service (business). The author has an hindex of 20, co-authored 54 publications receiving 3134 citations.

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Interpretation of formative measurement in information systems research

TL;DR: The goal is to provide guidance relevant to the interpretation of formative measurement results through the examination of the following six issues: multicollinearity; the number of indicators specified for a formatively measured construct; the possible co-occurrence of negative and positive indicator weights; the absolute versus relative contributions made by a formative indicator; nomological network effects
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Integrating service quality with system and information quality: an empirical test in the e-service context

TL;DR: This study extends the Wixom and Todd model in the e-service context and is the first of its kind to empirically examine the combined impact of perceived SQ, perceived SysQ, and perceived IQ on usage intention.
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Inhibitors and Enablers as Dual Factor Concepts in Technology Usage

TL;DR: This paper proposes a theory for the existence, nature, and effects of system attribute perceptions that lead solely to discourage use and suggests that such inhibitors may not only be important to the IS usage decision, they may be more important than enabling beliefs.
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Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success

TL;DR: This paper defines and develops the concept of B2C SSF and investigates how IT can support core products or services and the role of the extensively researched concept of service quality in relation to SSF.
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Identifying and Testing the Inhibitors of Technology Usage Intentions

TL;DR: The overall results support the existence and importance of inhibitors in explaining individual intent to use---or not use---technology.