According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.

The knowledge-creating company : how Japanese companies create the dynamics of innovation

The measurement of meaning

Research in closed-loop supply chains (CLSCs) has grown rapidly over the last 10 years. The authors offer a critical review of influential CLSC research that takes a business economics perspective. Much of the research was inspired by practice-driven thoughtpieces, and this helped to keep research focused on relevant issues. However, CLSC research has several assumptions, such as perfect substitution between new and remanufactured products that risk becoming institutionalized. There is a strong need to carefully examine current industrial practice so that research remains focused on relevant problems. Deeper understanding of consumer perceptions of remanufactured products, product diffusion, and valuation of returned products are needed for the field to continue to add insights into developing sustainable economies.

Production and Operations Management

Purpose – To analyze a series of strategic capabilities/factors that affects organizational innovation (OI) and organizational learning (OL) (personal mastery, transformational leadership, shared vision, proactivity and environment) and demonstrate that OL and innovation are positively related to organizational performance.Design/methodology/approach – Based on prior research, the paper develops a number of testable hypotheses. It examines how personal mastery, transformational leadership, shared vision, proactivity and environment influence improvements in performance. The paper uses inter‐factor correlations matrix and multiple regressions analyses and empirically tests these hypotheses using a sample of 408 Spanish organizations.Findings – Considers OI and OL jointly to promote organizational entrepreneurship and to increase competitive advantages. Empirically reflects the need to strengthen different strategic capabilities to achieve an adequate level of both organizational issues and thus improve per...

Antecedents and consequences of organizational innovation and organizational learning in entrepreneurship

A common thread among the plethora of definitions of knowledge management is that its objective is to identify and leverage the collective knowledge in an organization to help organizations compete and survive. One potential lever is e‐learning, the creation and distribution of organizational knowledge through the online delivery of information, communication, education, and training. John Chambers, of Cisco Systems, said: “The two great equalizers in life are the Internet and education”, so why not fuse the two to provide an efficient way to empower a workforce with the skills and knowledge it needs to compete amid the rapid pace of change in business? In this paper we discuss the relationship between knowledge management and e‐learning and present a framework for employing e‐learning as a valuable tool for knowledge management. The framework encompasses the planning and implementation elements necessary for organizations to leverage existing technologies and implement new ones to promote organizational learning and contribute to the management of organizational knowledge.

A framework for e‐learning as a tool for knowledge management

Purpose – There is controversy about the role information technology (IT) should play in knowledge management (KM) spanning extremes that either overvalue or undervalue IT's role. This study recognizes the balance required between the two extremes and aims to present a KM process and a three‐dimensional model to assist in identifying opportunities in which IT can effectively facilitate KM practices.Design/methodology/approach – Through a synthesis of KM literature the paper developed a KM process that consists of identification of classifications of knowledge and their particular value to an organization, sources of knowledge, and application opportunities. It developed a three‐dimensional model consisting of KM life cycle, KM level, and KM objectives to assist in identifying the most effective IT application opportunities.Findings – Current IT infrastructures provide support for the organization, formalization, and distribution of organizational knowledge. However, there are relatively few applications t...

A model of information technology opportunities for facilitating the practice of knowledge management

A Web portal can support collaborative learning and help individuals and organizations plan for an uncertain future.

https://dl.acm.org/doi/pdf/10.1145/1096000.1096009

An architecture for distributed scenario building and evaluation

In this paper, we focus on the US intra-governmental initiative to improve internal efficiency and effectiveness (IEE) using information technology. We propose a web portal architecture that permits government planning teams to collaborate in an effective way to make more informed and better decisions. The architecture incorporates a simulation decision support system, which provides remote teams with the ability to experiment with a variety of planning scenarios to gain an understanding of the effect of policies and rules on team coordination and overall performance. The web portal architecture allows government agencies to share simulation results and discuss potential plans before implementing them.

A web portal/decision support system architecture for collaborative intra-governmental planning

Consulting and research organizations are characterized by a project orientation, teamwork, a flat organizational structure, and a dynamically changing set of personnel roles and objectives. These ...

Rosemary H. Wild

Papers

A framework for e‐learning as a tool for knowledge management

A model of information technology opportunities for facilitating the practice of knowledge management

An architecture for distributed scenario building and evaluation

A web portal/decision support system architecture for collaborative intra-governmental planning

A Web-Based Knowledge Management Environment for Consulting and Research Organizations