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Sergey Dudin

Researcher at Belarusian State University

Publications -  53
Citations -  465

Sergey Dudin is an academic researcher from Belarusian State University. The author has contributed to research in topics: Markovian arrival process & Queueing theory. The author has an hindex of 11, co-authored 49 publications receiving 361 citations. Previous affiliations of Sergey Dudin include Peoples' Friendship University of Russia.

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Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center

TL;DR: A multi-server queueing system with a Markovian arrival process, a finite buffer and impatient heterogeneous customers useful in modeling a call center, and an efficient algorithm for calculating the stationary probabilities of system states is investigated.
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Retrial queuing system with Markovian arrival flow and phase-type service time distribution

TL;DR: A multi-server queuing system with retrial customers to model a call center and the importance of considering the MAP arrival process and PH service process in the performance evaluation and capacity planning of call centers is shown.
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Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution

TL;DR: A tandem queueing system with infinite and finite intermediate buffers, heterogeneous customers and generalized phase-type service time distribution at the second stage is investigated and the ergodicity condition and the steady-state distribution of the system states are analyzed.
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Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response

TL;DR: A tandem queueing system with a Markovian Arrival Process useful in modeling a call center with Interactive Voice Response (IVR) is investigated and the Laplace-Stieltjes transform of the sojourn time distribution is derived.
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Analysis of a retrial queue with group service of impatient customers

TL;DR: The dependencies of the basic performance measures of the system on the capacity of the pool and the threshold are obtained and numerical results are presented.