EDITORIAL BOARD Robert Davison Aviles, Bradley University Harley E. Baker, California State University–Channel Islands Jean-Guy Blais, Universite de Montreal, Canada Catherine Y. Chang, Georgia State University Robert C. Chope, San Francisco State University Kevin O. Cokley, University of Missouri, Columbia Patricia B. Elmore, Southern Illinois University Shawn Fitzgerald, Kent State University John J. Fremer, Educational Testing Service Vicente Ponsoda Gil, Universidad Autonoma de Madrid, Spain Jo-Ida C. Hansen, University of Minnesota Charles C. Healy, University of California at Los Angeles Robin K. Henson, University of North Texas Flaviu Adrian Hodis, Victoria University of Wellington, New Zealand Janet K. Holt, Northern Illinois University David A. Jepsen, The University of Iowa Gregory Arief D. Liem, National Institute of Education, Nanyang Technological University Wei-Cheng J. Mau, Wichita State University Larry Maucieri, Governors State College Patricia Jo McDivitt, Data Recognition Corporation Peter F. Merenda, University of Rhode Island Matthew J. Miller, University of Maryland Ralph O. Mueller, University of Hartford Jane E. Myers, The University of North Carolina at Greensboro Philip D. Parker, University of Western Sydney Ralph L. Piedmont, Loyola College in Maryland Alex L. Pieterse, University at Albany, SUNY Nicholas J. Ruiz, Winona State University James P. Sampson, Jr., Florida State University William D. Schafer, University of Maryland, College Park William E. Sedlacek, University of Maryland, College Park Marie F. Shoffner, University of Virginia Len Sperry, Florida Atlantic University Kevin Stoltz, University of Mississippi Jody L. Swartz-Kulstad, Seton Hall University Bruce Thompson, Texas A&M University Timothy R. Vansickle, Minnesota Department of Education Steve Vensel, Palm Beach Atlantic University Dan Williamson, Lindsey Wilson College F. Robert Wilson, University of Cincinnati

measurement and evaluation in counseling and Development

Public Personnel Management

Despite the increasing number of women in the workforce, the norms surrounding division of labor in the domestic sphere and work/life balance have not changed. Structural theory predicts that balancing work and family demands will improve as the proportion of women reaches critical mass, because women will advocate on behalf of such changes. But work/life balance remains elusive. Gendered organizations theory predicts that norms and practices based on stereotyped male and female workers will persist, regardless of the composition of the workforce. Employing an explicitly transformative framework, we argue that human resources management (HRM) practices produce and reproduce outdated gender norms and frustrate the efforts of all workers to achieve work/life balance. No amount of flextime or on-site daycare programs will produce workplace equity without addressing the underlying reasons why organizations are gendered. We submit several propositions to guide further research and conclude with a call for publ...

Gendered Organizations: How Human Resource Management Practices Produce and Reproduce Administrative Man

This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated.

Self-efficacy as a Mediator and Moderator Between Emotional Labor and Job Satisfaction: A Case Study of Public Service Employees in Taiwan

Emotions and emotional labor play a crucial role in professional interactions. Due to the increasing participation share of women managers in the workforce, especially in the customer-oriented service context, this study adopts a multilevel approach and mobilizes person–job fit theory to investigate whether the emotional labor of female managers influences the association between customer orientation and job satisfaction in frontline employees in a services setting.,The participants were 124 immediate female managers working in bank branches and their 896 customer-facing employees in China.,The results show that the positive relationship between customer orientation and job satisfaction in frontline employees is strengthened by increases in female managers' deep acting, but it is weakened with the increase in their surface acting.,The study findings provide support for scholars and financial service organizations as they seek to better understanding the dynamics behind the mobilization of women's emotions and their extent. In term of limitations, the data were taken from a single type of organization located in the northern cities of China, so it can be expected that the findings of this study will not generalize to all contexts.,This paper is the first to investigate female managers' emotional labor employing a cross-level analysis in financial services setting.

Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy

Emotional labor is essential to public service at the street level. And there is evidence that it contributes to job satisfaction. But the interaction of gender with performance of emotional labor ...

Seung-Burn Yang

Papers

Gender Effects on Emotional Labor in Seoul Metropolitan Area