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Gender Effects on Emotional Labor in Seoul Metropolitan Area
Seung-Burn Yang,Mary E. Guy +1 more
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This article found that emotional labor is essential to public service at the street level and there is evidence that it contributes to job satisfaction. But the interaction of gender with performance of emotional labor was not explored.Abstract:
Emotional labor is essential to public service at the street level. And there is evidence that it contributes to job satisfaction. But the interaction of gender with performance of emotional labor ...read more
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measurement and evaluation in counseling and Development
Paul R. Peluso,Boca Raton,Kyunglok Kim,June Manning Thomas,Robert Davison Avilés,John J. Fremer,Flaviu Adrian,David A. Jepsen,Gregory Arief,D. Liem,Wei-Cheng Mau,Patricia Jo McDivitt,F. Merenda,Matthew J. Miller,Ralph O. Mueller,Philip D. Parker,Ralph L. Piedmont,Alex L. Pieterse,J. Ruiz,William D. schafer,L Jody,Bruce Thompson,Timothy R. Vansickle,Robert J. Wilson,Paulina Klein +24 more
TL;DR: In this article, Aviles et al. present a review of the state of the art in the field of test data analysis, which includes the following institutions: Stanford University, Stanford Graduate School of Education, Stanford University and the University of Southern California.
Journal ArticleDOI
Public Personnel Management
Journal ArticleDOI
Gendered Organizations: How Human Resource Management Practices Produce and Reproduce Administrative Man
TL;DR: In this paper, the authors argue that human resources management practices produce and reproduce outdated gender norms and frustrate the efforts of all workers to achieve work/life balance, and that no amount of flextime or on-site daycare programs will produce workplace equity without addressing the underlying reasons why organizations are gendered.
Journal ArticleDOI
Self-efficacy as a Mediator and Moderator Between Emotional Labor and Job Satisfaction: A Case Study of Public Service Employees in Taiwan
TL;DR: This article examined the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context and found that different forms of emotional labor have distinct patterns of relationship with job satisfaction.
Journal ArticleDOI
Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy
TL;DR: Zhang et al. as discussed by the authors investigated female managers' emotional labor employing a cross-level analysis in financial services setting and found that the positive relationship between customer orientation and job satisfaction in frontline employees is strengthened by increases in female managers's deep acting, but it is weakened with the increase in their surface acting.
References
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Journal ArticleDOI
Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance
TL;DR: In this paper, the authors examined the change in the goodness-of-fit index (GFI) when cross-group constraints are imposed on a measurement model and found that the change was independent of both model complexity and sample size.
Journal ArticleDOI
The Managed Heart: Commercialization of Human Feeling
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