Web 2.0: conceptual foundations and marketing issues

Purpose – Change receptivity is recognised as an important factor in successfully implementing organizational change strategies. The purpose of this paper is to examine the process of change in the initial stages of a change agenda within a public sector organization and analyze the communication of change. It traces the resultant receptivity to organizational change. The paper investigates whether organizational change communication is a crucial element in employees' receptivity to change. 
Design/methodology/approach – A case study design is employed and the multiple methods employed include surveys, focus groups, archival data and participant observation. 
Findings – The findings indicate that the initial change communication is problematic. The employees respond to a lack of instrumental change communication with a constructivist communication approach in order to manage the implications of continuous change. 
Research limitations/implications – This research provides an overview of the first 100 days of change in a public sector organization only, and so the limitations of single case studies apply. However, the close investigation of this phase provides further research directions to be addressed. 
Practical implications – The findings suggest managers need to align employees' expectations of the change communication with understanding of the change goal. 
Originality/value – The primary value of the paper is in using a communicative lens to study the change process.

First steps: linking change communication to change receptivity

Drawing on social exchange theory, the objectives of the study were to examine how succession planning relates to employee performance and assess whether career development and performance appraisa...

Linking succession planning to employee performance: the mediating roles of career development and performance appraisal

Senior managers in the forestry and wood-processing sectors in the Slovak Republic were asked to complete questionnaires The aim of the research was to identify the importance of certain factors that affect the process of their motivation A total of 493 senior managers were surveyed The respondents used a five-point rating scale to rate the significance of each motivation factor, where 5 was very important and 1 was unimportant The importance of 36 motivation factors was studied for senior managers through the use of statistical methods Based on the study, it was concluded that the base salary is the most important factor of motivation, followed by job security as the second most important motivation factor, and the third most important factor was the fair appraisal system

https://ojs.cnr.ncsu.edu/index.php/BioRes/article/download/BioRes_11_4_10339_Lorincova_Motivational_Factors_Slovakia_Forestry/4881

Motivation Factors Influencing Senior Managers in the Forestry and Wood-Processing Sector in Slovakia

Employee Perceptions of Fairness in Performance Appraisals and Job Satisfaction by Simon-Davies Amenyenu Nutakor MPhil, Walden University, 2019 MPS, Cornell University, 2004 MPA, University of Ghana, 1999 BA (Hons.), KNUST, 1993 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management

Employee Perceptions of Fairness in Performance Appraisals and Job Satisfaction

The Software industry and its operation have attracted the concentration of a considerable number of researchers in the last decade, as the industry has proven its uniqueness in nature, operation, contribution to GDP and HR practice. The software industry is distinguished from other industries, by fast changing technology, quality conscious and multinational clients, stiff international competition and shortage as well as fast obsolesce of skill, although the success of IT companies depends on its’ talented and skilled workforce. As a result, measurement and management of performance of individual, team and the organization as a whole is a requisite. The paper tried to study the attitude of the employees’ of the software companies in West Bengal (India) towards performance appraisal. The paper has identified main consequences of appraisal from the previous literatures and tried to find out the effects of those end results on employee motivation towards performance appraisal. The exploratory paper, based on primary survey of 506 employee data collected from 19 software companies of Kolkata, the tier I region for the software industry in West Bengal. Data are analyzed using factor analysis, to find out the applications of appraisal, followed by a binary regression to understand their implications on the employee motivation. The study has found the importance of the line managers in the practice of the appraisal process also reviewed different dilemmas regarding appraisal practice and employee issues depending on company's size, business focus. The practice of appraising and its implications are also diverse in different companies throughout the industry.

Employee Motivation from Performance Appraisal Implications: Test of a Theory in the Software Industry in West Bengal (India)

This paper aims to uncover the position of social media in customer relationship management (CRM) in banking industry in West Bengal (W.B) under neutrosophic environment. It also tries to identify the attributes that influence the adaptation of different social media platforms for marketing by Banks and finally its use in CRM approaches. The scope of this research is, however, limited to the West Bengal (India) state. In this study a qualitative in-depth questionnaire has been used in presence of impreciseness. Three case studies were developed, which explained the adaptation and implementation of social media in retail banks in W.B. The responses, gathered through in-depth interviews with top bank officials and estimated data from official web sites of the banks have been used for MCGDM and sensitivity analysis. Different attributes like Safety & Privacy, Effectiveness & Efficiency and Fulfillment & Responsiveness have a significant impact on the overall service quality perception for Banks using social media and its platforms. We have performed comparative analysis with the established method to find out the best social media platform under neutrosophic environment in WB’s banking Industry. Successful implementation of these platforms would then ensure Customer Loyalty and effective CRM. It was also noted that customers mainly refrain from Banking through social media due to safety and privacy concerns. The study was done to suggest betterment of social media marketing performance for banks in WB in presence of uncertainty. It recommended managers to continuously monitor the overall service quality of social media platforms as they lead to customer loyalty and CRM.

/pdf/impact-of-social-media-in-banking-sector-under-triangular-htfd6xkwnl.pdf

Impact of Social Media in Banking Sector under Triangular Neutrosophic Arena Using MCGDM Technique

In the face of stiff global competition and fast changing technology, the sustainability of the software companies undoubtedly depends on their contented and committed intellectual capital. To attract and retain best talents from the market, the industry emphasizes on strategic and innovative HR practices. As the driving force of the industry is its’ workforce, maintenance and management of skills and potentialities of the individual employees’ and working teams are considered as the instrument to retain talents in the organizations and also to continue to provide quality service to the customers. Performance management hence plays a central role in these organizations. Continuous monitoring and management of individual competences therefore always be in focus for the HR department. The paper investigates the performance assessment process and its’ implication on employee engagement mediated though an HRD culture conducive of growth and innovation in some IT/ITes/BPO companies of West Bengal.

Implication of Performance Appraisal Process on Employee Engagement Mediated Through the Development and Innovation Oriented Culture: A Study on the Software Professionals of IT Companies in West Bengal

Social media is a new observable fact in computer-based technology and neutrosophic theory.Researchers are now thinking of the power of social media in banks as it is the fastest expandingonline noticeable fact and banks with poor presence in social media are facing identity crisis underuncertainty fields. Through social media we can share ideas and information through establishingvirtual networks. Initially it was evident that people used it for personal interaction with friends andrelatives but with changing time it is established that business houses and financial institutionsincluding Banks are using this popular technology to reach out to the prospective customers.Especially in the banking industry digital communication is becoming most popular and powerfulas here consumers' interface is obligatory. Online communication has become a powerful mediumbetween banks and consumers. The power of social media is to connect and share information withpeople across globe. Social Media in Indian Bank is not only a medium of advertising but it alsohelps the Banks to be a part of their customers’ life as this relation involves conversation beyondbusiness under neutrosophic environment. The aim of this study is to find out the best social mediaas per users’ preference and explore its impact on Banks’ business in pentagonal neutrosophic(PNN) arena by increasing customer satisfaction and augment customer relationship managementin banking industry.

/pdf/a-study-of-social-media-linked-mcgdm-skill-under-pentagonal-4eu0r8uqsg.pdf

A Study of Social Media linked MCGDM Skill under Pentagonal Neutrosophic Environment in the Banking Industry

Passages Through India offers a study of the phenomenon of Western Indophilia: romanticised engagements around Hindu ideas of India. It argues that affective practices cultivated between major Indian guru-figures (Gandhi, Tagore and Vivekananda) and their white disciples serviced a larger politics of respectability, tied to exigencies of Indian cultural and nationalist politics. Indophile deployments in transnational projects like the abolition of indentured labour and global Hinduism, while anti-colonial, were not quite emancipatory. Such deployments – in Africa, America, Fiji and India – frequently reproduced deep hierarchies around race, class, caste and gender. Unifying distinct strands of western discipleship within a shared tradition of Indophilia, Passages Through India offers a new methodological framework that situates self and subjectivity as central to processes of global mobility and migration.

Soma Bose Biswas

Papers

Employee Motivation from Performance Appraisal Implications: Test of a Theory in the Software Industry in West Bengal (India)

Impact of Social Media in Banking Sector under Triangular Neutrosophic Arena Using MCGDM Technique

Implication of Performance Appraisal Process on Employee Engagement Mediated Through the Development and Innovation Oriented Culture: A Study on the Software Professionals of IT Companies in West Bengal

A Study of Social Media linked MCGDM Skill under Pentagonal Neutrosophic Environment in the Banking Industry

Passages through India