Stanislav Hristov Ivanov

TL;DR: In this article, the authors explored the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies, focusing on service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres.

TL;DR: In this paper, the authors investigated the costs and benefits of the adoption of RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organisers, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries and others).

TL;DR: Wang et al. as discussed by the authors provided a comprehensive review of research on robotics in travel, tourism and hospitality, and identified research gaps and directions for future research, and analyzed 131 publications published during 1993-2019, identified via Scopus, Web of Science, ResearchGate, Academia.edu and Google Scholar.

TL;DR: In this paper, the authors explored data from a 2016-2017 survey of Russian consumers to determine how young Russian adults perceive the use of robots in hotels, showing which service-oriented tasks that Russian consumers find to be the most agreeable to be done by robots and which ones they are more likely to want humans to continue doing.

TL;DR: In this paper, service robots can be used to ensure a high level of physical sociability during the COVID-19 pandemic, which is affecting negatively the tourism and hospitality industry.