S
Sujata Joshi
Researcher at Symbiosis International University
Publications - 39
Citations - 381
Sujata Joshi is an academic researcher from Symbiosis International University. The author has contributed to research in topics: Customer retention & Customer advocacy. The author has an hindex of 6, co-authored 25 publications receiving 255 citations. Previous affiliations of Sujata Joshi include University of Delhi & Nitte Meenakshi Institute of Technology.
Papers
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Journal ArticleDOI
Developing Smart Cities: An Integrated Framework
TL;DR: The paper throws light upon how these factors can make the smart city initiative a successful project and identifies six significant pillars for developing the framework as: S ocial, Magement, E conomic, L egal, Tchnology and S ustainability (SMELTS).
Journal ArticleDOI
Customer Experience Management: An Exploratory Study on the Parameters Affecting Customer Experience for Cellular Mobile Services of a Telecom Company
TL;DR: In this paper, the authors proposed that customer retention can be achieved by identifying maximum revenue generating customers and managing the customer experience for such profitable customers, which is the most important challenges faced by telecom companies today.
Book ChapterDOI
Prediction of Heart Disease Using Classification Based Data Mining Techniques
Sujata Joshi,Mydhili K. Nair +1 more
TL;DR: This research focuses on the prediction of heart disease using three classification techniques namely Decision Trees, Naive Bayes and K Nearest Neighbour.
Journal ArticleDOI
A process model for identifying online customer engagement patterns on Facebook brand pages
TL;DR: The empirical study found that customers travel in multiple different ways through this process of customer engagement, which changes the way the authors understand patterns of online customer engagement.
Journal ArticleDOI
A Tool for Diabetes Prediction and Monitoring Using Data Mining Technique
TL;DR: A diabetes prediction and monitoring system is designed and implemented using ID3 classification algorithm, where the symptoms causing diabetes are identified and are applied to the prediction model based on which the prediction is done.