T
Toni M. Somers
Researcher at Wayne State University
Publications - 43
Citations - 5672
Toni M. Somers is an academic researcher from Wayne State University. The author has contributed to research in topics: Enterprise resource planning & Information technology. The author has an hindex of 24, co-authored 43 publications receiving 5369 citations. Previous affiliations of Toni M. Somers include University of Colorado Denver.
Papers
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Proceedings ArticleDOI
The impact of critical success factors across the stages of enterprise resource planning implementations
Toni M. Somers,Klara Nelson +1 more
TL;DR: The paper describes the impact of critical success factors (CSFs) across the stages of enterprise resource planning (ERP) implementations using the responses from 86 organizations that completed or are in the process of completing an ERP implementation.
Journal ArticleDOI
Organizational impact of system quality, information quality, and service quality
TL;DR: The results show that IS service quality is the most influential variable in this model (followed by information quality and system quality, thus highlighting the importance of IS servicequality for organizational performance), and the structural equation model exhibits a good fit with the observed data.
Journal ArticleDOI
A taxonomy of players and activities across the ERP project life cycle
Toni M. Somers,Klara Nelson +1 more
TL;DR: The results suggest that the early literature- and case-based research on enterprise systems does not take into account the importance of several key variables, and provide guidance to managers on how best to utilize their limited resources by employing such factors at the stage in the project's life cycle when they will have the greatest impact.
Journal ArticleDOI
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
TL;DR: It is found that the extent of ERP implementation influences business process outcomes, and both ERP radicalness and delivery system play moderating roles.
Journal ArticleDOI
Impact of Information Technology Management Practices on Customer Service
TL;DR: The results clearly indicate that the IT-leader firms have a higher level of IT management sophistication and a higher role for their IT-leaders compared to IT- enabled customer focus, IT-enabled operations focus, and IT-laggard firms.