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Tripti Ghosh Sharma
Researcher at Institute of Management Technology, Ghaziabad
Publications - 11
Citations - 224
Tripti Ghosh Sharma is an academic researcher from Institute of Management Technology, Ghaziabad. The author has contributed to research in topics: Customer retention & Service quality. The author has an hindex of 4, co-authored 8 publications receiving 137 citations. Previous affiliations of Tripti Ghosh Sharma include Jaipuria Institute of Management.
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Measuring the Customer Perceived Service Quality for Life Insurance Services: An Empirical Investigation
TL;DR: In this article, a validated instrument comprised of six dimensions: assurance, personalized financial planning, competence, corporate image, tangibles and technology was developed to measure customer perceived service quality in life-insurance sector.
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Analyzing customer satisfaction with service quality in life insurance services
TL;DR: In this paper, a causal model, using structural equation modeling, is suggested to investigate the effects of the proposed service quality instrument on customer satisfaction (satisfaction with agents, satisfaction with functional services, and finally with overall satisfaction).
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Fifteen years of customer engagement research: a bibliometric and network analysis
TL;DR: In this article, a pioneering bibliometric-and network analysis of the CE literature is presented, thus mapping the field of CE research and identifying important avenues for further CE research.
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Understanding continuance intention to play online games: roles of self-expressiveness, self-congruity, self-efficacy, and perceived risk
TL;DR: In this paper, the authors investigated the motivation to explore the expansive possibilities online games provide for identity development, in addition to the widely studied gaming consumption value motiva... and found that gamematching provides a powerful tool for personal identity development.
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Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk
TL;DR: In this article, the authors examined how the perception of negative consequences or risks interacts with hedonic and utilitarian values in predicting gamers' continuance intention to play online games and found that negative consequences affect players' willingness to continue playing online games.