U
Ulrika Hellsten
Researcher at Luleå University of Technology
Publications - 2
Citations - 468
Ulrika Hellsten is an academic researcher from Luleå University of Technology. The author has contributed to research in topics: Total quality management & Management styles. The author has an hindex of 1, co-authored 2 publications receiving 453 citations.
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TQM as a management system consisting of values, techniques and tools
Ulrika Hellsten,Bengt Klefsjö +1 more
TL;DR: In this paper, the authors define TQM as a management system consisting of three interdependent components: values, techniques and tools, and they strongly believe that this definition will help to understand and implement TQMs.
Possibilities, obstacles and tools for implementing TQM in small and medium-sized enterprises
TL;DR: Possibilities, obstacles and tools for implementing TQM in small and medium-sized enterprises as mentioned in this paper are discussed in detail in this paper. But the focus is on the implementation.