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TQM as a management system consisting of values, techniques and tools
Ulrika Hellsten,Bengt Klefsjö +1 more
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In this paper, the authors define TQM as a management system consisting of three interdependent components: values, techniques and tools, and they strongly believe that this definition will help to understand and implement TQMs.Abstract:
The interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something necessary to reach competitiveness but others claim TQM to be merely a management fad. We believe that there are several reasons for the different opinions about TQM. One is that the gurus, who often are seen as fathers of TQM, do not like the concept. Another one is that there are several similar names for roughly the same idea. A third one, which, maybe, is the most severe, is that there are many vague descriptions and few definitions of what TQM really is. In this paper we will discuss some of the problems with TQM and describe and discuss our own view of TQM as a management system consisting of the three interdependent components: values, techniques and tools. We strongly believe that this definition will help to understand and implement TQM.read more
Citations
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Similarities and differences between TQM, six sigma and lean
TL;DR: The next generation of quality management techniques, including total quality management (TQM), six sigma and lean, will be applied to the supply-side of the food and beverage industry.
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Lean, six sigma and lean sigma: fads or real process improvement methods?
TL;DR: If six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM) and just‐in‐time (JIT) – is explored.
Journal ArticleDOI
Components of successful total quality management
TL;DR: In this article, the authors identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and show the situation of 106 ISO 9000 certified firms concerning these components.
Journal ArticleDOI
The relationship between quality management practices and their effects on quality outcomes
TL;DR: Evidence is found confirming previous research showing that a firm could transfer the organizational forms and behaviours underlying quality management to other countries with similar cultures, as minor differences emerge, managers should consider the cultural issues.
Journal ArticleDOI
Six sigma seen as a methodology for total quality management
TL;DR: In this article, the authors argue for six sigma as a methodology within the larger framework of total quality management, a blend of old and new in the sense that the tools of 6 sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.
References
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Book
Total quality control
TL;DR: In this article, a text on achieving profitability through quality, updated for the global marketplace of the 1990s, is presented, with a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990's; and four management principles for achieving a total quality orientation.
Journal ArticleDOI
Management theory and total quality: improving research and practice through theory development
James W. Dean,David E. Bowen +1 more
TL;DR: In this paper, the authors compare total quality and management theory at both global and topic-specific levels and conclude that management practice could be improved by incorporating insights from management theory into total quality efforts.
Journal ArticleDOI
Total quality management: Empirical, conceptual, and practical issues.
J. Richard Hackman,Ruth Wageman +1 more
TL;DR: The authors in this article identify a number of gaps in what is known about total quality management processes and outcomes, and explore the congruence between TQM practices and behavioral science knowledge about motivation, learning and change in social systems.
What is total quality control the japanese way
TL;DR: In this article, a checklist is used as a checklist to examine the readiness of a company's readiness to engage in quality control and other attendant duties, using one chapter at a time and reflecting carefully on the conditions existing in the company.
Book
Quality from Customer Needs to Customer Satisfaction
Bo Bergman,Bengt Klefsjö +1 more
TL;DR: In this paper, the authors examine the quality movement from a holistic perspective that is unique and serve as an invaluable handbook both for students and for those interested in enhancing quality in their own lives.