An intelligent automated assistant system engages with the user in an integrated, conversational manner using natural language dialog, and invokes external services when appropriate to obtain information or perform various actions. The system can be implemented using any of a number of different platforms, such as the web, email, smartphone, and the like, or any combination thereof. In one embodiment, the system is based on sets of interrelated domains and tasks, and employs additional functionally powered by external services with which the system can interact.

Intelligent Automated Assistant

Multiple applications request data from multiple storage units over a computer network. The data is divided into segments and each segment is distributed randomly on one of several storage units, independent of the storage units on which other segments of the media data are stored. At least one additional copy of each segment also is distributed randomly over the storage units, such that each segment is stored on at least two storage units. This random distribution of multiple copies of segments of data improves both scalability and reliability. When an application requests a selected segment of data, the request is processed by the storage unit with the shortest queue of requests. Random fluctuations in the load applied by multiple applications on multiple storage units are balanced nearly equally over all of the storage units. This combination of techniques results in a system which can transfer multiple, independent high-bandwidth streams of data in a scalable manner in both directions between multiple applications and multiple storage units.

Computer system and process for transferring multiple high bandwidth streams of data between multiple storage units and multiple applications in a scalable and reliable manner

Multiple applications request data from multiple storage units over a computer network. The data is divided into segments and each segment is distributed randomly on one of several storage units, independent of the storage units on which other segments of the media data are stored. Redundancy information corresponding to each segment also is distributed randomly over the storage units. The redundancy information for a segment may be a copy of the segment, such that each segment is stored on at least two storage units. The redundancy information also may be based on two or more segments. This random distribution of segments of data and corresponding redundancy information improves both scalability and reliability. When a storage unit fails, its load is distributed evenly over to remaining storage units and its lost data may be recovered because of the redundancy information. When an application requests a selected segment of data, the request may be processed by the storage unit with the shortest queue of requests. Random fluctuations in the load applied by multiple applications on multiple storage units are balanced nearly equally over all of the storage units. Small data files also may be stored on storage units that combine small files into larger segments of data using a log structured file system. This combination of techniques results in a system which can transfer both multiple, independent high-bandwidth streams of data and small data files in a scalable manner in both directions between multiple applications and multiple storage units.

Computer system and process for transferring streams of data between multiple storage units and multiple applications in a scalable and reliable manner

A virtual assistant uses context information to supplement natural language or gestural input from a user. Context helps to clarify the user's intent and to reduce the number of candidate interpretations of the user's input, and reduces the need for the user to provide excessive clarification input. Context can include any available information that is usable by the assistant to supplement explicit user input to constrain an information-processing problem and/or to personalize results. Context can be used to constrain solutions during various phases of processing, including, for example, speech recognition, natural language processing, task flow processing, and dialog generation.

Using context information to facilitate processing of commands in a virtual assistant

A system and method for displaying still video images related to video content in an interactive broadcast television system. The system and method of the present invention may also be used for simulating an Internet home page on an interactive television system. The present invention thus supports hyperlinked web-like navigational capabilities in an interactive television system. According to the method of the present invention, the video delivery system provides or broadcasts one or more audio/video channels each comprising video content and also provides or broadcasts at least one still image channel comprising a plurality of still video images, preferably MPEG-2 compressed still images. The user or viewer can select options displayed on the television screen to view desired information. When the set top box receives user input selecting an option to view one of the linked still images, the set top box captures the requested image from the still image broadcast channel, stores the image in memory, and displays the captured still video image corresponding to the selection. The user can also request to view an image which is not currently being transmitted by the video delivery system. In this instance, the system provides user requested still images 'on demand' on a dedicated 'search' channel. The user can thus selectively navigate between the video content and stills in a web-like hyperlinked fashion.

Interactive television system and method having on-demand web-like navigational capabilities for displaying requested hyperlinked web-like still images associated with television content

The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.

Dialect translator for a speech application environment extended for interactive text exchanges

A method for mapping a Lightweight Directory Access Protocol (LDAP) interface to a Directory Assistance (DA) system can include extracting LDAP compatible search arguments from an LDAP request for searching an LDAP database. The LDAP compatible search arguments can be converted to search arguments compatible with a DA system database. The DA system database can be queried using the converted search arguments. A result set of listings from the DA system database can be received in response to the query. The result set can be converted to a result set compatible with LDAP. Each of the five steps can be performed in a plug-in to the LDAP server. The method further can include receiving the LDAP request from an LDAP client as well as receiving the LDAP request in an LDAP server.

Lightweight Directory Access Protocol interface to directory assistance systems

A method of administering a voice server can include, within the voice server, receiving a call from a system administrator Call control data of the received call can be matched with a system administration application of the voice server The system administration application can be executed Responsive to the executing step, communications between the system administration application and a resource management system of the voice server can be established such that the system administrator can interact with the resource management system to request administrative functions over the call

Telephony and voice interface for voice server system management

A system for implementing voice services can include at least one virtual machine, such as a Java 2 Enterprise Edition (J2EE) virtual machine. The virtual machine can include a bean container for handling software beans, such as Enterprise Java Beans. The bean container can include a voice browser bean. The voice browser bean can include a VoiceXML browser.

Voice browser implemented as a distributable component

A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results.

Wendi L. Nusbickel

Papers

Dialect translator for a speech application environment extended for interactive text exchanges

Lightweight Directory Access Protocol interface to directory assistance systems

Telephony and voice interface for voice server system management

Voice browser implemented as a distributable component

Telecommunications voice server leveraging application web-server capabilities