Service-dominant logic continues its evolution, facilitated by an active community of scholars throughout the world. Along its evolutionary path, there has been increased recognition of the need for a crisper and more precise delineation of the foundational premises and specification of the axioms of S-D logic. It also has become apparent that a limitation of the current foundational premises/axioms is the absence of a clearly articulated specification of the mechanisms of (often massive-scale) coordination and cooperation involved in the cocreation of value through markets and, more broadly, in society. This is especially important because markets are even more about cooperation than about the competition that is more frequently discussed. To alleviate this limitation and facilitate a better understanding of cooperation (and coordination), an eleventh foundational premise (fifth axiom) is introduced, focusing on the role of institutions and institutional arrangements in systems of value cocreation: service ecosystems. Literature on institutions across multiple social disciplines, including marketing, is briefly reviewed and offered as further support for this fifth axiom.

Institutions and axioms: an extension and update of service-dominant logic

Cet article analyse les relations conceptuelles (imprecises) de la vulnerabilite, de la resilience et de la capacite d’adaptation aux changements climatiques selon le systeme socio-ecologique (socio-ecologigal systems – SES) afin de comprendre et anticiper le comportement des composantes sociales et ecologiques du systeme. Une serie de questions est proposee par l’auteur sur la specification de ces termes afin de developper une structure conceptuelle qui inclut les dimensions naturelles et so...

Linkages between vulnerability, resilience, and adaptive capacity

House of Quality

Investors systematically deviate from rationality when making financial decisions, yet the mechanisms responsible for these deviations have not been identified. Using event-related fMRI, we examined whether anticipatory neural activity would predict optimal and suboptimal choices in a financial decision-making task. We characterized two types of deviations from the optimal investment strategy of a rational risk- neutral agent as risk-seeking mistakes and risk-aversion mistakes. Nucleus accumbens activation preceded risky choices as well as risk- seeking mistakes, while anterior insula activation preceded riskless choices as well as risk-aversion mistakes. These findings suggest that distinct neural circuits linked to anticipatory affect promote different types of financial choices, and indicate that excessive activation of these circuits may lead to investing mistakes. Thus, consideration of anticipatory neural mechanisms may add predictive power to the rational actor model of economic decision-making.

The Neural Basis of Financial Risk Taking

Service-dominant logic 2025

Purpose – Theory is needed for a discipline to mature. This research aims to provide a summary analysis of the theories being used in contemporary logistics and supply chain management (SCM) studies.Design/methodology/approach – A comprehensive literature review of articles appearing in five top tier logistics and SCM journals is conducted in order to identify how often theory is used and to classify the specific theories used. An analysis of the theoretical categories is presented to explain the type and frequency of theory usage.Findings – Over 180 specific theories were found within the sampled articles. Theories grouped under the competitive and microeconomics categories made up over 40 per cent of the theoretical incidences. This does not imply all articles utilize theory. The research found that theory was explicitly used in approximately 53 per cent of the sampled articles.Practical implications – Two implications are central. First, in the minds of editors, reviewers and authors is approximately 5...

An inventory of theory in logistics and SCM research

Purpose – The purpose of this paper is to show how firm financial management techniques may be used to improve over all supply chain profitability and performance.Design/methodology/approach – This paper uses a case‐based approach to demonstrate how supply chain financial management techniques, such as cash‐to‐cash and shared weighted average cost of capital (WACC), can reduce the financial costs experience by a supply chain.Findings – This paper provides a methodology to identify and quantify the potential opportunities to increase profitability throughout the supply. Scenarios are offered that illuminate potential supply chain improvements gained by collaborative management of cash‐to‐cash cycles and sharing WACC with trading partners.Research limitations/implications – These financial techniques are readily available for use in collaborative supply chain structures.Practical implications – Coordinating financial management across the supply chain is a potential tool to align and improve the financial p...

Supply chain financing: using cash‐to‐cash variables to strengthen the supply chain

Performance-based logistics (PBL) represents a strategy for sustaining complex systems following production. Despite several implementations, limited understanding exists regarding PBL and its implications. Research using grounded theory emerged a theoretical framework for PBL. Service dominant logic (SDL) is introduced as a theoretical lens for interpreting the results and understanding how trading partners achieve performance-based outcomes.

Evolving a theory of performance-based logistics using insights from service dominant logic

The purpose of this research is to identify a key driver of relationship closeness for service organizations. Based upon the co-creation concept from Service-Dominant Logic, connection is proposed as a new construct rooted in emotional attachment that bolsters the effect of trust and commitment on future intention among customers of a service-intense organization. Causal models are verified with a large empirical sample drawn from an organization in the process of dealing with the increasing sense of depersonalization that has afflicted growing organizations in a variety of industries. The paper distinguishes an important dimension of customer relationships that can be affected by service managers in order to enhance customer loyalty and satisfaction.

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Wesley S. Randall

Papers

An inventory of theory in logistics and SCM research

Supply chain financing: using cash‐to‐cash variables to strengthen the supply chain

Evolving a theory of performance-based logistics using insights from service dominant logic

Connection, trust, and commitment: dimensions of co-creation?

Impact of cloud-based information sharing on hospital supply chain performance: A system dynamics framework