Research on goal setting in organizations is reviewed in order to evaluate Locke's theory of goal setting and to determine the practical feasibility of this technique for increasing employee motiva...

A Review of Research on the Application of Goal Setting in Organizations.

Studies in Fuzziness and Soft Computing

Quality in the service sector is of increasing concern to both academics and practitioners. Previously published material is reviewed and attention is focused on the importance of people and internal marketing in the changing environment of service industries, definitions and measurement of service quality, and the service quality/customer care programmes presently being developed and implemented.

Quality in the Service Sector: A Review

Goal setting, participation in decision making, and objective feedback have each been shown to increase productivity. As a combination of these three processes, management by objectives (MBO) also should increase productivity. A meta-analysis of studies supported this prediction: 68 out of 70 studie

Impact of management by objectives on organizational productivity.

In this article, empirical research findings are presented from an investigation of consumer expectations and perceptions of service quality. Customers of banks, in the UK and US, indicated the importance of a range of elements of service quality and their perceptions of the service actually received. A number of similarities and differences between UK and US respondents are highlighted together with evidence of the success to date of the banks in their delivery of service quality.

Service quality: An international comparison of bank customers’ expectations and perceptions

Making quality a fundamental part of strategy

The article provides information on a study which applied and evaluated the concept of management by objectives (MBO) in an academic environment. It reports on the results of an in-depth questionna...

Y. Krishna Shetty

Papers

Making quality a fundamental part of strategy

Organizational Correlates of a Management by Objectives Program

Making Management Education Relevant: A Partners Program.