Showing papers presented at "Pacific Asia Conference on Information Systems in 2021"

Human-AI Complementarity in Hybrid Intelligence Systems: A Structured Literature Review

Abstract: Hybrid Intelligence is an emerging concept that emphasizes the complementary nature of human intelligence and artificial intelligence (AI). One key requirement for collaboration between humans and AI is the interpretability of the decisions provided by the AI to enable humans to assess whether to comply with the presented decisions. Due to the black-box nature of state-of-the-art AI, the explainable AI (XAI) research community has developed various means to increase interpretability. However, many studies show that increased interpretability through XAI does not necessarily result in complementary team performance (CTP). Through a structured literature review, we identify relevant factors that influence collaboration between humans and AI. Additionally, as we collect relevant research articles and synthesize their findings, we develop a research agenda with relevant hypotheses to lay the foundation for future research on human-AI complementarity in Hybrid Intelligence systems.

Agency in human-smart device relationships: An exploratory study

Abstract: With technology in reach of everyone and the technology sector in ascendance, it is central to investigate the relationship people have with their devices. We use the concept of agency to capture aspects of user’s sense of mastery and control in relation to their device. This study gives preliminary evidence of the existence of two dimensions of agency for modelling the interaction between humans and smart devices: (i) user agency and (ii) device agency. These constructs emerged from an exploratory factorial analysis conducted on a survey data collected from 587 participants. Mapping the users’ dynamics with their devices into user agency and device agency advances our understanding of how digital technology shapes human cognition and emotion and how users interact with technology. This approach can assist in designing interfaces that match the beliefs users have regarding their capabilities and the capacities of their devices.