Showing papers by "BI Norwegian Business School published in 1999"
TL;DR: In this paper, the authors used perceived relative attractiveness today and tomorrow as predictors of intent in both business and consumer contexts, and found that the perceived attractiveness today is the key driver of future intent in the business market and the expected future relative attractiveness has no impact on customer intent.
Abstract: Research pertaining to return on quality is based primarily on the disconfirmation of expectation paradigm using past experience as the key predictor of future intent. This article uses perceived relative attractiveness today and tomorrow as predictors of intent. Based on the theoretical model and data sampled, the authors report three findings. First, perceived relative attractiveness today is the key driver of future intent in both business and consumer contexts. Second, in the business market, expected future relative attractiveness has no impact on customer intent. Business customers use perceived quality of past and present deliverables as the primary qualifier of future repurchase intention. Third, in the consumer market, both perceived relative attractiveness today and tomorrow have an impact on future intent. This finding implies that to uphold customer intent, managing future customer expectations is as important as maintaining relative attractiveness today.
61 citations
TL;DR: The authors measured the impact of bank distress announcements on the stock prices of firms maintaining a relationship with a distressed bank and found that although banks experience large and permanent downward revisions in their equity value during the event period, firms maintaining relationships with these banks face only small and temporary changes in stock price.
Abstract: This paper measures the economy-wide impact of bank distress on the loss of relationship benefits. We use the near-collapse of the Norwegian banking system during the period 1988 to 1991 to measure the impact of bank distress announcements on the stock prices of firms maintaining a relationship with a distressed bank. We find that although banks experience large and permanent downward revisions in their equity value during the event period, firms maintaining relationships with these banks face only small and temporary changes, on average, in stock price. In other words, the aggregate impact of bank distress on the real economy appears small. We analyze the cross-sectional variation in firm abnormal returns and find that firms that maintain international bank relationships suffer more upon announcement of bank distress.
17 citations
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TL;DR: In this article, the authors use longitudinal data from a sample of Danish exporters in order to investigate the dynamics of export organization and model such decisions as an interplay between various switch inducing (motivators) as well as switch impeding (costs) factors.
Abstract: In this paper we use longitudinal data from a sample of Danish exporters in order to investigate the dynamics of export organization. Building on previous research, we model such decisions as an interplay between various switch inducing (motivators) as well as switch impeding(costs) factors. We extend previous analyses by looking simultaneously at both replacements of foreign intermediaries (within-mode shifts) and integration of the sales function abroad (between mode shifts).
4 citations