Showing papers by "NICE Systems published in 2003"
Patent•
06 Mar 2003TL;DR: An apparatus and method for the monitoring and recording of data stream associated with a transportation vehicle is described in this article, which consists of at least one capture device (36) for receiving the data stream depicting activities within the transportation vehicle, at least two recording devices (34) for recording the captured data stream about the activities in the transportation vehicles, and a communication device (32) for communicating the recorded data stream to a monitoring station.
Abstract: An apparatus and method for the monitoring and recording of data stream associated with a transportation vehicle (10), the apparatus comprising at least one capture device (36) for receiving the data stream depicting activities within the transportation vehicle (10); at least one recording device (34) for recording the captured data stream about the activities within the transportation vehicle (10); and a communication device (32) for communicating the recorded data stream to a monitoring station (24, 26).
113 citations
Patent•
05 Nov 2003TL;DR: In this article, an apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed, where content analysis is executed exclusively on those segments of the interaction media that are relevant in a given context.
Abstract: An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media (12) that are relevant in a given context. The steps of the analysis (18) are carried out either in a static or dynamic manner where less demanding on resources analysis type is performed prior to more demanding analysis type.
77 citations
Patent•
18 Aug 2003TL;DR: In this paper, an apparatus and method for the analysis, marking and summing of audio channel content and control data is presented, and a summed signal carrying combined audio content, marking, and data in the summed signal is generated.
Abstract: An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.
49 citations
Patent•
12 Feb 2003TL;DR: In this article, a system and method for recording and/or monitoring data by forwarding it, with or without analyzing or otherwise filtering the data itself, is presented over IP networks.
Abstract: A system and method for recording and/or monitoring data by forwarding it, with or without analyzing or otherwise filtering the data itself. According to preferred embodiments of the present invention, the system and method are operative over IP networks. According to a preferred embodiment of the present invention, there is provided a system and method for forwarding data according to at least one characteristic of the data, such as the session's metadata for example, without analyzing or otherwise filtering the data itself. According to another preferred embodiment of the present invention, before the data is forwarded to the recording device, pre-processing algorithms are performed according to a system preset or according to one or more rules.
11 citations
Patent•
12 Feb 2003TL;DR: In this paper, a system and method for recording and/or monitoring data by forwarding it, with or without analyzing or otherwise filtering the data itself, is presented over IP networks.
Abstract: A system and method for recording and/or monitoring data by forwarding it, with or without analyzing or otherwise filtering the data itself. According to preferred embodiments of the present invention, the system and method are operative over IP networks. According to a preferred embodiment of the present invention, there is provided a system and method for forwarding data according to at least one characteristic of the data, such as the session's metadata for example, without analyzing or otherwise filtering the data itself. According to another preferred embodiment of the present invention, before the data is forwarded to the recording device, pre-processing algorithms are performed according to a system preset or according to one or more rules.
1 citations